Store Manager

Ross Stores•Humble, TX

About The Position

The Store Manager is responsible for all aspects of store operations, leading the store to consistently meet company standards and best practices. The role staffs, trains, and develops the leadership team and Associates to achieve sales and profit results while maintaining a friendly, easy-to-shop environment. The Store Manager oversees the Stockroom, Front End, and Sales Floor to ensure merchandise is received and processed correctly and reaches the sales floor promptly, while managing expenses through productivity and best-practice execution. The position leads day-to-day operating processes, evaluates store reports and performance, manages scheduling and payroll administration, and addresses variances from company standards. It recruits, hires, trains, and develops Assistant Managers, Area Supervisors, and Associates; promotes retention; and handles personnel and performance matters in accordance with company policies and applicable regulations. The Store Manager is accountable for expense control, payroll hours, safety and security, customer service, store presentation, merchandise processing, and loss prevention. The role models professional conduct and appearance, maintains a clean and organized shopping environment, coaches Associates in customer service, and leads annual inventory preparation and execution. Direct reports include the Assistant Store Manager, Area Supervisors, and Retail Associates.

Requirements

Five or more years of store management experience in a retail environment.
Maintain a high level of customer service.
Demonstrate the ability to lead, manage, motivate, and communicate positively with Store Associates at all levels.
Ability to train, coach, and develop Associates at all levels.
Ability to organize and prioritize tasks, develop schedules to complete tasks, and execute plans to achieve results.
Fluency in English.
Ability to exercise considerable independent judgment and discretion.
Ability to work evenings and weekends.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

Lead Company Best Practices and maximize productivity by minimizing steps and touches while working.
Analyze store reports to evaluate controllable expenses and overall store performance.
Address variances from company standards with appropriate action plans, partnering with the District Manager as needed.
Ensure Associates are scheduled appropriately to meet business objectives.
Accept special assignments as directed by Leadership.
Administer payroll, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and non-exempt Associates.
Promote retention through training, incentive programs, recognition opportunities, and contests; ensure required training is completed on time.
Address personnel and performance issues, including coaching, warnings, progressive discipline, and termination when needed.
Ensure compliance with company personnel policies and procedures and applicable State, Local, and Federal regulations; manage Associate Relations issues, consulting with the District Manager as needed.
Keep expenditures within budget and control payroll hours to plan while adjusting to business trends.
Maintain adherence to company safety policies and ensure Associates understand and can execute emergency operating procedures.
Treat Customers, Associates, and leaders with respect; model courteous, friendly, and professional conduct and recognize Associates through company programs.
Execute customer service and merchandise presentation programs through Associate training and supervision.
Supervise and coach Retail Associates in providing efficient, friendly service at registers, the Customer Service desk, fitting rooms, and sales floor.
Model and reinforce the Company Dress Code and represent and support the company brand.
Maintain a clean, neat, easy-to-shop store and a high standard of housekeeping with contracted maintenance personnel and Associates.
Ensure recovery, sizing, markdowns, and merchandise presentation meet company standards and guidelines.
Manage merchandise processing urgently so items reach the sales floor within the expected company timeframe.
Train Associates on Loss Prevention programs and lead activities to achieve store shortage goals.
Demonstrate integrity and honesty, safeguard confidential information and customer payment information, and protect merchandise.
Comply with the Loss Prevention Awareness Program and maintain loss-prevention awareness through customer service presence and Customer and Associate engagement.
Lead annual inventory preparation and execution according to inventory guidelines.
Monitor mark-out-of-stock policy to ensure proper administration.
Directly supervise the Assistant Store Manager, Area Supervisors, and all Retail Associates.