Store Manager

Coffee Roots TN•Chattanooga, TN

19d

About The Position

The Store Manager is responsible for staffing, sales, and operations at a Scooter’s Coffee location. The role builds and leads a friendly, service-oriented barista team, establishes a high-energy pace, drives sales, increases profit, and demonstrates an engaged management style while exemplifying Scooter’s Coffee core values. The position is with a Scooter’s Coffee franchisee, which is the employer and independently sets employment terms, wages, and benefit programs. Scooter’s Coffee describes itself as a fast-growing specialty coffee brand founded in 1998. Its stated values are integrity, love, humility, and courage, and it emphasizes sustainably sourced ingredients and creating an amazing experience for customers.

Requirements

At least 5 years of supervisory or management experience in a restaurant, QSR, or retail environment.
Ability to effectively teach and lead others.
Excellent communication and interpersonal skills.
Passion for working with people.
Energetic, fast-paced, flexible work style.
Ability to work cooperatively in a team environment.
Strong problem-solving, multitasking, and administrative abilities.
Ability to anticipate and respond to customer needs.

Responsibilities

Ensure a consistent, quality customer experience through proper staffing, beverage recipe and technique execution, and the company’s customer service approach.
Maintain store appearance, cleanliness, visual merchandising, food safety standards, and equipment.
Interview, hire, train, and develop staff to meet company standards for customer experience and operations.
Provide ongoing performance feedback and development, identify individual motivation factors, and give clear, constructive feedback.
Maintain employee accountability through the progressive discipline process.
Determine daily and weekly staffing needs and create schedules accordingly.
Use a varied schedule to develop employees, meet business needs, and maximize sales across operating hours.
Seek sales opportunities and manage expenses to contribute to store profitability.
Maintain company standards for personal and store sales and performance metrics.
Encourage team participation in setting store goals and developing action plans.
Ensure accurate and consistent cash handling, point-of-sale, safety, and operational procedures.
Maintain daily, weekly, and quarterly financial reports.
Maintain final accountability for store operations.