Retail Store Manager- Galleria Dallas

POP MART•Dallas, TX

6d•$52,000 - $62,000•Onsite

About The Position

POP MART is a global pop culture and entertainment company that develops products, services, and experiences around artists and intellectual-property characters. The Store Manager leads all aspects of the Galleria Dallas store, creates an exceptional customer experience, develops a high-performing team, and drives operational excellence. The role owns business performance, talent development, visual presentation, inventory management, and daily operations while fostering a creative, energetic, inclusive, and customer-first store culture. This position reports directly to the District/Area Manager. The Store Manager is responsible for store financial results and key performance indicators, including sales, conversion, units per transaction, average transaction value, payroll productivity, inventory accuracy, and customer satisfaction. The role leads team hiring and development, customer service, operational execution, visual merchandising, product launches, promotional campaigns, and community engagement. The position requires flexibility to work evenings, weekends, holidays, and peak business periods, and travel up to 10% as needed, including occasional collaboration with international teams outside standard business hours. The position requires the ability to lift, carry, push, and move merchandise and supplies weighing up to 50 pounds; stand and walk for extended periods; frequently bend, kneel, stoop, reach, climb ladders or step stools, and perform overhead work; and complete repetitive tasks such as receiving shipments, stocking, building displays, and organizing inventory. Work may involve varying temperatures in stockrooms and receiving areas and safely operating standard stockroom equipment and tools.

Requirements

At least 3 years of retail management experience leading high-volume, customer-focused retail stores.
Proven success managing sales performance, operational execution, and team development.
Experience leading teams of 10 or more employees, including coaching and developing leaders.
Strong understanding of retail KPIs and ability to use business metrics to drive performance.
Experience executing visual merchandising standards and marketing initiatives.
Excellent leadership, communication, and problem-solving skills.
Ability to thrive in a fast-paced, evolving retail environment.
Passion for delivering exceptional customer experiences.
Ability to lift, carry, push, and move merchandise and supplies weighing up to 50 pounds; stand and walk for extended periods; frequently bend, kneel, stoop, reach, climb ladders or step stools, and perform overhead work.
Ability to perform repetitive tasks, work in varying temperature conditions, safely operate standard stockroom equipment and tools, and multitask effectively in a fast-paced environment.

Nice To Haves

Appreciation of designer toys, collectibles, art, pop culture, or lifestyle brands.
Experience collaborating with international or cross-functional teams.
Associate's or bachelor's degree in Business, Retail Management, or a related field.

Responsibilities

Recruit, hire, coach, develop, and retain store associates and a high-performing leadership team.
Foster a positive, inclusive, customer-first culture that reflects POP MART's values and brand.
Conduct coaching, performance reviews, and development conversations; set expectations, recognize achievements, hold team members accountable, and build succession plans.
Own the store's financial performance, including sales, payroll, expenses, profitability, and operational execution.
Drive store KPIs, analyze business trends, and develop action plans to achieve or exceed performance goals.
Lead execution of product launches, limited-edition releases, and promotional campaigns.
Create an engaging, welcoming, and memorable customer experience; ensure knowledgeable product recommendations and meaningful customer interactions.
Represent POP MART's artists, characters, collectibles, and retail experience, and resolve customer concerns professionally to build loyalty.
Oversee daily store operations and ensure compliance with company policies, procedures, safety standards, and loss prevention practices.
Manage scheduling, payroll, cash handling, inventory control, shipment processing, replenishment, and stockroom organization.
Maintain a clean, organized, and visually compelling store aligned with POP MART's premium brand standards.
Execute visual merchandising strategies, marketing campaigns, promotional displays, and seasonal floor sets.
Partner with cross-functional teams on merchandising initiatives and store updates.
Support in-store events, pop-up activations, conventions, new store openings, and community engagement initiatives.
Partner with Robo Shop teams and business partners to support operational excellence where applicable.
Represent POP MART in the local community and help grow brand awareness and customer engagement.
Work evenings, weekends, holidays, and peak business periods as needed; travel up to 10% for store openings, meetings, training, company initiatives, or international collaboration.