Department Manager - Dallas Galleria

H&M•Dallas, TX

4d•Onsite

About The Position

The Department Manager leads and supports the store team, fostering an inclusive, collaborative culture and an entrepreneurial spirit. The role is responsible for delivering an excellent operational, visual, and omni customer experience while understanding the store’s strengths, opportunities, and competitors. The manager analyzes sales and budget performance and develops plans to optimize results and profits. The position oversees customer service and sales, fashion and trend awareness, recruitment and team development, planning and scheduling, retail operations, visual and commercial execution, and daily store opening and closing. The manager ensures that store routines, legal requirements, customer-facing standards, stock processes, in-store omni services, and technology are followed. The role is hourly and non-exempt, with an expected base pay range of $23.56–$27.09 per hour.

Requirements

Be a strong leader who enjoys taking responsibility for others.
Be ambitious and an effective communicator.
Be supportive and an analytical solution finder.
Be capable of working with numbers and managing statistics.
Be achievement-oriented and motivated by performance and competition, while remaining customer-centric.

Responsibilities

Own the total omni customer experience in the store and ensure visual and commercial presentation follows global guidelines.
Represent H&M positively in customer interactions and ensure teams provide customer service, product knowledge, and fashion information.
Identify departmental strengths and commercial opportunities, analyze sales and budget goals, and create plans to optimize results.
Ensure the team promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Manage the department cost-efficiently and ensure correct fitting room, checkout, transaction, return, exchange, and administrative routines.
Stay current on fashion, trends, styles, brands, products, competitors, and relevant influencers.
Recruit, onboard, manage performance, upskill, and develop the in-store team; complete performance evaluations and succession planning.
Collaborate and plan with the in-store Visual Merchandiser team, exchange feedback, and support colleagues’ development.
Plan and schedule the team, and communicate regularly with store colleagues through meetings and other updates.
Ensure store procedures, routines, and legal requirements are followed, and participate in relevant onboarding, training, and development processes.
Maintain a clean and tidy sales floor and back of house, including stockroom areas, and ensure high-quality garment care and visual and commercial presentation.
Secure appropriate stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery through presentation and ensure fitting room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to global and local guidelines and sales-market or regional requirements.
Maintain back-of-house areas and colleague information, health and safety, and tidiness.
Open and close the store daily.