Seasonal Ambassador - Dallas Galleria

Lush Handmade Cosmetics•Dallas, TX

9h•Onsite

About The Position

Seasonal Ambassadors at Lush demonstrate product and brand knowledge while providing exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals and help create a fun, inclusive team environment that encourages customers to return. They personalize recommendations, share product expertise, and aim to make every shopper’s experience memorable. The role combines selling with representing Lush’s brand and values. Ambassadors learn about products, ingredients, and benefits; explain the company’s values to customers; and support store and community initiatives. They also contribute to a welcoming team culture and maintain store presentation, inventory displays, and operational standards. This is a seasonal contract role of 0–39 hours per week at the Dallas Galleria, with pay of $14.50 per hour.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals and grow individual contributions to store sales.
Deliver a high-quality customer experience by listening, asking open-ended questions, identifying customer needs, and demonstrating products.
Make personalized product recommendations and look for opportunities to make customers’ day.
Educate customers about Lush’s brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement by hosting store parties and other initiatives that help bring traffic to the store.
Continually build and maintain knowledge of Lush products, ingredients, and benefits.
Use company resources to develop sales techniques and product knowledge, assess performance, seek feedback, and support team development.
Encourage open communication and listening around diversity, equity, inclusion, and belonging; promote teamwork and recognize employees’ contributions.
Be punctual, reliable, present, and engaged in teamwork; take breaks when necessary and stay current on company news and updates.
Maintain a clean, organized, and visually appealing store.
Adjust product displays in real time based on sales, following visual merchandising guidelines.
Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.