Seasonal Ambassador - Houston Galleria
About The Position
Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while helping create a fun, inclusive team environment and memorable customer experiences. The role involves understanding customers' needs, offering personalized product recommendations, sharing product expertise, and demonstrating product benefits. Seasonal Ambassadors also educate customers about Lush's brand values and contribute to community engagement, product knowledge, team development, diversity and belonging, store presentation, inventory, and adherence to company policies and procedures.
Requirements
- Excellent customer service skills.
- Flexibility to adapt to changing situations and priorities in a fast-paced environment.
- Knowledge of and passion for skincare, natural beauty, and ethical business.
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Nice To Haves
- Experience with consultation-based customer service models.
- Strong problem-solving skills for day-to-day operational issues.
- Experience working in a team environment.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French, or other languages.
Responsibilities
- Use StoreForce dashboard results and feedback to exceed sales goals and grow individual contribution to store sales.
- Deliver a high-quality customer experience by listening attentively, asking open-ended questions, identifying customer needs, demonstrating products, and providing informed recommendations.
- Educate customers about Lush's brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
- Support community engagement by hosting store parties and other initiatives that help increase store traffic.
- Continually expand product knowledge and stay informed about products, ingredients, and benefits.
- Use company resources, seek feedback, and take ownership of personal development to improve sales techniques and product knowledge and support team growth.
- Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging; promote collaboration and recognize team members' contributions.
- Be punctual, reliable, present at work, participate in teamwork, take breaks when necessary, and stay current on company news and updates.
- Maintain a clean, organized, and visually appealing store.
- Use visual merchandising guidelines and sales information to make real-time adjustments to product displays.
- Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
