Department Manager - Dallas Galleria

H&M Group•Dallas, TX

5d•$24 - $27

About The Position

As a Department Manager at H&M, you lead and support your team while building an inclusive, collaborative, and entrepreneurial culture. You are responsible for delivering an excellent operational and visual experience for customers and colleagues, understanding your store’s strengths and opportunities, analyzing sales, and creating plans to improve results and profits. The role oversees the total omnichannel customer experience in the store, department sales and budgets, customer service, cost-efficient operations, fashion and product presentation, and compliance with store routines and legal requirements. You recruit, onboard, develop, evaluate, and schedule your team, collaborating with the in-store Visual Merchandiser team and communicating regularly with colleagues. You also oversee stock, garment handling, in-store technology and omnichannel services, price presentation, back-of-house standards, and daily store opening and closing. This is an hourly, non-exempt position. The expected base salary range is $23.56–$27.09 per hour. The posting notes that the range may vary based on qualifications and may be modified.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Ambitious and an effective communicator.
Supportive and capable of finding analytical solutions.
Able to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric.

Responsibilities

Own the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent the H&M brand positively in customer interactions and ensure customer service is provided throughout the store.
Assess the department’s strengths and commercial opportunities, and act on them.
Establish and analyze sales and budget goals and create plans to optimize results and profits.
Ensure the team actively promotes products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Manage the department cost-efficiently and ensure fitting-room, checkout, transaction, return, exchange, and administrative routines are followed.
Stay current on fashion, trends, brands, products, competitors, and relevant influencers; ensure the team shares relevant product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the in-store team.
Complete performance evaluations and succession planning to support business and team needs.
Share knowledge and skills with the team and exchange feedback with colleagues.
Collaborate and plan with the in-store Visual Merchandiser team.
Plan and schedule the team, and communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, training, and development courses.
Maintain clean and tidy sales-floor and back-of-house areas, including stockrooms.
Ensure high-quality fashion, visual and commercial product presentation, and garment care.
Maintain good stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery through presentation and ensure fitting-room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to global and local strategies and market or regional requirements.
Maintain back-of-house colleague areas, including key information, health and safety, and tidiness.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands, in stores and online.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid time off, including a community day.
Colleague Resource Groups and access to a global talent community and development opportunities.