Wireless Retail Store Manager JOHNSTOWN GALLERIA

Arch Telecom•Richland Township, PA

2d•$60,000 - $100,000•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer for the country’s #1 mobile provider, with more than 200 retail stores across the U.S. The Retail Store Manager leads a retail team, represents the brand and Arch Telecom’s core values, and creates energy and excitement around wireless products and services. The role focuses on customer needs, building relationships, and educating customers about device and service solutions in a fast-paced retail environment. The manager leads by example in sales and customer service, oversees store functions including sales and inventory, and implements new programs and initiatives to meet or exceed sales goals. They use digital tools to demonstrate network coverage, plans, services, devices, and account features; complete relevant training; and collaborate with colleagues across business and customer service channels to resolve issues, hand off small-business leads, and deliver a seamless customer experience. This is a full-time position with 45-hour availability required. The stated salary range is $60,000–$100,000 per year, base plus commission. The position is located at Johnstown Galleria in Johnstown, Pennsylvania.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work of 45 hours.
Leadership ability, competitive drive, and confidence in a fast-paced sales environment.
Ability to share best practices, serve customers, and resolve issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with team members and customers.

Responsibilities

Lead the retail team by example and serve as a brand ambassador.
Help customers continue their shopping journey across online, customer care, and in-store channels.
Explore individual customer needs and provide hands-on demonstrations of current technology.
Oversee store functions, including sales and inventory, and implement new programs and initiatives to meet or exceed sales goals.
Recommend personalized device and service solutions, including accessories and Internet of Things devices.
Maintain high standards for store readiness and approach customer service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate coverage, plans, services, devices, and account features, and troubleshoot customer needs.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and promote shared accountability for the company’s success.