Wireless Retail Store Manager JOHNSTOWN GALLERIA

Arch Telecom•Johnstown, PA

23h

About The Position

Arch Telecom is hiring a Retail Store Manager to lead a retail team at the Johnstown Galleria. The manager serves as a brand ambassador, leads by example, and creates an energetic, customer-focused store environment. The role involves building customer relationships, understanding individual needs, and educating customers about devices, services, and technology solutions. The manager oversees store functions including sales, inventory, and implementation of programs and initiatives, while working to meet or exceed sales goals. They use digital tools to demonstrate coverage, plans, services, and device and account features, and complete training on the in-store experience, systems, processes, and available resources. The manager also partners with employees across business and customer service channels to resolve customer issues, identify and hand off small-business leads, and support shared accountability for the company’s success. This is a full-time position with 45-hour availability. The posting states that health benefits are available to full-time employees.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work, stated as 45 hours.
Leadership ability and confidence in a fast-paced sales environment.
Competitive drive.
Ability to lead a team while serving customers and resolving issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with customers and team members.

Responsibilities

Lead the retail team by example and share sales and service best practices.
Create an energetic, customer-focused in-store experience and build customer relationships.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ needs and provide hands-on demonstrations of devices and technology.
Oversee store sales, inventory, and implementation of new programs and initiatives to meet or exceed sales goals.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Use digital tools to demonstrate network coverage, plans, services, and device and account features.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with business and customer service employees to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared accountability for company success.