Store Manager (Store 2850)

GameStop•Brooklyn, NY

10d•Onsite

About The Position

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using GameStop’s buy, sell, trade, and reservation business model and Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized solutions for guests, delivering outstanding service, and supporting a store environment that meets or exceeds sales and profit goals. The role ensures products are easy to see and buy, shares product and gaming knowledge, maintains a clean and organized shopping environment, grows guest loyalty and repeat business, and supervises retail staff. The Store Manager also leads in a multiunit capacity. The position leads store associates and manages staffing, training, scheduling, payroll, performance feedback, inventory, loss prevention, daily financial procedures, store merchandising, and operational compliance. The Store Manager works 40 hours per week and must be flexible to work extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime. The role requires standing and moving throughout the store for up to 12 hours per day, as well as bending, reaching, climbing ladders, and lifting merchandise up to 30 pounds. Applicants must provide proof of identity and legal eligibility to work in the United States and be at least 18 years old. A high school diploma or equivalent and at least one year of retail management experience are required. The pay range is $23.00–$31.00.

Requirements

Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years of age.
High school diploma or equivalent required.
At least 1 year of retail management experience required.
Strong interpersonal, verbal and written communication, and listening skills in person and by phone, using spoken and written English.
Ability to provide genuine, individualized assistance to guests.
Ability to work independently and lead a team while completing tasks in a timely manner.
Ability to meet leadership performance expectations, including attendance, personal appearance, safety, and maintaining a respectful workplace.
Ability to operate a POS computer system.
Basic mathematics and alphabetizing skills.
Ability to complete paperwork properly, follow written, oral, or diagrammed instructions, and convey instructions to others.
Ability to perform financial tasks in strict accordance with company policy.
Ability to achieve objectives and lead in a fast-paced, rapidly changing environment.
Ability to work 40 hours per week and to work extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime.
Ability to manage pressure and stressful situations constructively without negatively affecting guest interactions; creativity and problem-solving ability.
Reliability, trustworthiness, good judgment, and ability to work alone.
Ability to stand and move throughout the store unassisted for up to 12 hours per day.
Ability to bend, stoop, crouch, balance, stretch, reach, climb ladders, lift merchandise up to 30 pounds from ground level to at least 4 feet, and perform other basic fine and gross motor tasks.

Nice To Haves

Associate’s degree or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or a related field.
At least 3 years of retail sales, guest service, and/or management or leadership experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.
For stores on military bases, a working understanding of military ranks and related insignia, which may be acquired during onboarding.

Responsibilities

Provide and model best-in-class guest service, including greeting guests, addressing questions and concerns, assisting with gaming needs, explaining promotions, recommending products, applying selling behaviors, and thanking guests.
Support the total shopping environment, including visual presentation, store operations, sales initiatives, and guest relationships that generate sales and repeat business.
Process purchases and returns accurately through the Point-of-Sale (POS) system and respond to guest questions in person and by phone.
Promote GameStop guest benefits, including reservations, trade-ins, and the Pro Rewards loyalty program.
Recruit, interview, hire, assess, develop, and retain high-performing associates.
Ensure associates complete onboarding, job training, and compliance training before independently opening or closing a shift.
Communicate with store associates and the District Manager to implement store initiatives; set service expectations and train associates on responsibilities, policies, procedures, and practices.
Supervise and delegate work to Sales Associates, Retail Keyholders, and Assistant Store Managers.
Schedule associates according to guidelines, account for breaks and meals, and maintain staffing levels that support guest service.
Approve payroll, enter paid time off, make time edits, and verify associates are paid for all time worked.
Provide timely recognition and performance feedback, including written feedback in Workday or the HR service management system.
Maintain clean, organized, and properly merchandised store areas, including restrooms, and ensure fixtures and equipment are in working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Conduct store inventory counts, stock and replenish merchandise, and keep sales-floor products represented, organized, and alphabetized.
Protect company assets through inventory control, loss prevention, scam awareness, safety practices, package inspections when appropriate, and required bank deposits.
Lead the team in achieving sales, profit, and shrink goals and complete related administrative and operational duties.
Count, balance, and reconcile daily transactions in the POS system; complete closeout paperwork and deposit slips; maintain sufficient cash and change; and make deposits as required.
Verify shipments, document discrepancies in the POS system, conduct merchandise counts, and communicate inventory discrepancies to the District Manager.
Process defectives, recalls, and stock pulls accurately and promptly, with boxes properly labeled and packing lists included.
Monitor associate and guest safety, address hazards promptly, and report injuries according to company guidelines.
Maintain neat and organized store records and files and keep manuals up to date.
For stores on military bases, form professional partnerships with appropriate military personnel, including the Supply Base Leader.
Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.