Store Manager

ACE Cash Express•Round Rock, TX

10d

About The Position

The Store Manager is the face of ACE Cash Express to customers and provides customer service, facilitates sales, builds professional customer relationships, and develops in-depth knowledge of ACE lending (where applicable), check cashing, and card services. The role manages store operations and overall performance while supporting, guiding, training, and developing store employees. Store Managers are expected to work independently, take accountability for store results, and provide exceptional service through active listening, clear communication, and empathy. The position may involve travel to other stores on occasion. It requires the ability to work 10–12 hours in a confined work area, subject to state-specific labor laws. The physical demands include standing for extended periods, sitting, walking, reaching, stooping, bending, verbal communication, active listening, clear near and distance vision with focus adjustment, and occasionally lifting or moving up to 25 pounds.

Requirements

High school diploma or equivalent.
Ability to work independently and take accountability for overall store performance.
Strong customer service skills, including active listening, effective communication, and empathy.
Ability to understand ACE’s financial products and services.
Ability to work 10–12 hours in a confined work area, subject to state-specific labor laws.
Ability to meet the physical demands of the role, including standing for extended periods and occasionally lifting or moving up to 25 pounds.

Nice To Haves

Two or more years of retail experience.
Proficiency in Spanish, welcomed in most markets.

Responsibilities

Understand customers’ needs and recommend appropriate ACE products and services.
Support Sales Associates and guide them toward success in their roles.
Use active listening, clear communication, and empathy in customer interactions.
Manage store operations and drive overall store performance, including activities that may involve cash handling, check cashing, lending, bill pay, and card services.
Maintain accuracy, confidentiality, and compliance with industry regulations and safety guidelines.
Promote ACE financial services through cross-selling and marketing strategies, including community marketing.
Train and support store employees in product knowledge.
Travel to other stores to work when needed.

Benefits

Medical coverage for eligible full-time employees, subject to plan requirements.
Dental coverage for eligible full-time employees, subject to plan requirements.
Vision coverage for eligible full-time employees, subject to plan requirements.
Paid time off.
Paid holidays.
Sundays off.
Flexible schedules.
Tuition reimbursement.
Short-term disability coverage for eligible full-time employees, subject to plan requirements.
Long-term disability coverage for eligible full-time employees, subject to plan requirements.
Basic life and AD&D coverage for eligible full-time employees, subject to plan requirements.
401(k) participation for all associates, subject to the plan document.