Store Manager - Antigo

Goodwill NCW Jobs•Antigo, WI

About The Position

Goodwill NCW is a nonprofit organization with 28 retail stores across north-central Wisconsin. Its mission is to elevate people by eliminating barriers to employment and transform lives through skill building for sustained employment and improved financial stability. The Store Manager oversees the donation-door-to-store-floor process, ensures responsible stewardship of donations, and creates a customer-centric shopping experience. The role is responsible for the assigned store’s financial and operational performance, including staffing, scheduling, payroll, sales, expenses, growth, budgeting, safety, and mission integration. The manager implements business strategies and operating procedures, maintains store standards, manages change, and leads team members through hiring, training, performance management, mentoring, and development. The position also supports regulatory compliance, facility and equipment audits, safe work practices, and community-facing marketing and mission awareness.

Requirements

Excellent time-management and prioritization skills, including the ability to manage multiple tasks simultaneously under time constraints.
Excellent communication, customer-service, and attention-to-detail skills.
Excellent problem-solving and decision-making skills.
At least basic competency with Word, Excel, PowerPoint, SharePoint, and Outlook.
Experience with reporting and dashboard tools.
Ability to maintain confidentiality.
Valid driver’s license with an acceptable driving record and ability to travel to other locations.
Ability to work a flexible schedule, including holidays, evenings, and weekends, with regular and timely attendance according to the assigned work schedule.

Nice To Haves

Bachelor’s degree in a related field.
At least 5 years of leadership experience.

Responsibilities

Oversee the donation-door-to-store-floor process, ensuring proper stewardship of donations and a customer-centric experience for shoppers.
Implement business strategies to meet or exceed forecasted sales and production plans.
Manage the store’s financial and operational status, including people, sales, staffing, scheduling, payroll, store growth, expenses, mission integration, budgeting, and safety.
Implement and sustain department standard operating procedures and standards for store presentation, organization, facility layout and maintenance, quality control, safety, and organizational policies and procedures.
Manage change through effective planning, communication, and coaching.
Maintain a consistent presence throughout the store and engage with team members and seek their feedback.
Ensure regulatory compliance, conduct facility and equipment audits, and promote safe work practices.
Implement marketing, advertising, and communication strategies and work with community members on mission awareness and advancement.
Lead hiring, onboarding, training, performance management, mentoring, and team-member development, including cross-training.
Perform other duties as assigned.