Energy Service & Delivery Technician - Insight FS - Antigo, WI

GROWMARK, Inc.•Town of Antigo, WI

10d

About The Position

Insight FS is a Wisconsin-based agricultural cooperative with 23 branches across Wisconsin and Michigan’s Upper Peninsula, more than 430 employees, and approximately 50,000 customers. It is part of the GROWMARK System. The Energy Service & Delivery Technician delivers energy products and provides related services to farm, home, and commercial customers, while helping address customer complaints in accordance with company policies and procedures. The role includes operating a single- or tandem-axle truck; handling propane, petroleum, and lubricant products safely; setting tanks; servicing propane equipment; completing safety checks and regulator updates; and communicating with customers about service work. The technician also completes product and technical training and reports complaints to a supervisor for resolution. Additional duties include assisting with inventory and shrink control, inspecting trucks and the bulk plant, maintaining the assigned vehicle and professional appearance, using applicable company computer programs, and supporting company goals. The position follows GROWMARK’s Code of Conduct, compliance program, environmental health and safety requirements, and applicable OSHA and DOT policies. Employment is contingent on acceptable job-related screening, as applicable and permissible by law.

Requirements

Normally requires a high school diploma or equivalent.
Requires 1–3 or more years of delivery driver and/or applicable service-related work experience demonstrating knowledge necessary to operate a single- or tandem-axle truck.
Demonstrate business knowledge, collaboration, communication, customer focus, decision making, and skill development.
Obtain and maintain all applicable licenses, certifications, and permits required for the duties.
Maintain a valid driver’s license and satisfactory driving record.
Ability to travel independently and overnight.
Ability to work extended hours as business conditions warrant.
Product deliveries may be required after hours, evenings, weekends, and/or holidays based on customer needs.
Ability and willingness to participate in required training, including training on company policies and procedures and position-related requirements.
Employment is contingent on acceptable job-related background, drug, motor vehicle, and/or reference checks, as applicable and permissible by law.
Work may involve extreme weather, noisy conditions, dust, fumes, chemicals, and electrical or mechanical hazards, with appropriate safety measures.
Ability to lift 51–70 pounds and push or pull heavy objects.
May be required to work at varying heights.

Responsibilities

Deliver energy products using a single- or tandem-axle truck and perform related work in propane, petroleum, lubricant, and service areas.
Deliver products to farm, home, and commercial customer accounts.
Handle all energy products safely.
Set propane and petroleum tanks, service propane equipment, perform propane safety checks, and work on propane regulator updates.
Communicate with customers to ensure service work meets their satisfaction.
Complete technical and product training to stay current on product changes.
Report complaints to a supervisor, follow appropriate complaint-handling procedures, and assist with complaint resolution.
Assist with inventory, ensuring it is completed correctly and on time and sent to the main office.
Take steps to control and manage shrink.
Inspect the truck and bulk plant regularly and ensure timely repairs.
Maintain a good working knowledge of and use applicable company computer programs, including wEBS, FBS, and email.
Collaborate in support of company goals and objectives.
Maintain the assigned vehicle according to company standards, follow the uniform policy, and maintain a professional image.
Follow GROWMARK’s Code of Conduct and Corporate Compliance Program, and applicable Environmental Health and Safety, OSHA, and DOT policies and procedures.
Perform other duties as assigned.