Store Manager - Antigo

Goodwill NCW Jobs•Town of Antigo, WI

6d•Onsite

About The Position

The Store Manager oversees the donation-door-to-store-floor process, ensuring donations are properly stewarded and shoppers receive a customer-centric experience. The role implements business strategies to meet or exceed forecasted sales and production plans and is responsible for the store’s financial and operational status, including people, sales, staffing, scheduling, payroll, growth, expenses, mission integration, budgeting, and safety. The Store Manager implements and sustains standard operating procedures for store presentation, organization, facility layout and maintenance, quality control, safety, and organizational policies. The role manages change through planning, communication, and coaching; maintains a visible presence in the store and seeks team-member feedback; and ensures regulatory compliance through facility and equipment audits and safe work practices. The position also implements marketing, advertising, and communication strategies and works with community members to advance mission awareness. The Store Manager leads hiring, onboarding, training, performance management, mentoring, and team-member development, including cross-training. Other duties may be assigned. Work is performed primarily in a standard retail backroom or warehouse environment, with extensive team-member contact and frequent interruptions. The role requires regular and timely attendance and a flexible schedule that may include holidays, evenings, and weekends. Travel to other locations is required.

Requirements

Excellent time management and prioritization skills, including the ability to manage multiple tasks simultaneously under time constraints.
Excellent communication, customer service, and attention to detail.
Excellent problem-solving and decision-making skills.
At least basic competency with Word, Excel, PowerPoint, SharePoint, and Outlook.
Experience with reporting and dashboard tools.
Ability to maintain confidentiality.
Valid driver’s license with an acceptable driving record and ability to travel to other locations.
Ability to work a flexible schedule, including holidays, evenings, and weekends, with regular and timely attendance in accordance with the assigned work schedule.
Ability to sit or stand for prolonged periods, up to 8 hours.
Ability to independently twist, lift, carry, push, or pull 10 to 25 pounds; use a team lift for objects weighing over 25 pounds.
Ability to reach approximately 54 inches and frequently stoop, bend, kneel, and crouch.
Sufficient hand and finger dexterity to perform detailed tasks.
Ability to verbally communicate and exchange information.

Nice To Haves

Bachelor’s degree in a related field preferred.
Five or more years of leadership experience preferred.

Responsibilities

Oversee the donation-door-to-store-floor process, steward donations properly, and create a customer-centric shopping experience.
Implement business strategies to meet or exceed forecasted sales and production plans.
Manage the store’s financial and operational status, including people, sales, staffing, scheduling, payroll, store growth, expenses, mission integration, budgeting, and safety.
Implement and sustain standard operating procedures for store presentation, organization, facility layout and maintenance, quality control, safety, and organizational policies and procedures.
Manage change through effective planning, communication, and coaching.
Maintain a consistent presence throughout the store and engage with team members to seek feedback.
Ensure regulatory compliance, conduct facility and equipment audits, and promote safe work practices aligned with safety standards.
Implement marketing, advertising, and communication strategies and work with community members on mission awareness and advancement.
Lead hiring, onboarding, training, performance management, mentoring, and development of team members, including cross-training.
Perform other duties as assigned.