Store Manager

Walgreens•Hollister, MO

12d•$56,500 - $125,000

About The Position

The Store Manager manages the operation of a Walgreens store, improving sales, profitability, and image through merchandising, protection of store assets, team member selection and development, and delivery of a distinctive customer and patient experience. The position oversees store and pharmacy operations, financial and inventory controls, merchandising, compliance, and daily work planning. It also manages team member performance, hiring, training, compensation, and communication, and coordinates with district, corporate, pharmacy, and clinic personnel. The role includes community outreach and may provide pharmacy support during busy periods, including serving as a pharmacy technician when necessary and permitted by law.

Requirements

Bachelor's degree and 3 years of retail management experience, or High School Diploma/GED and 5 years of retail management experience.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed RPh as soon as possible under state law and no later than 12 months after the Store Manager position start date.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor's degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing, and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed RPh.

Responsibilities

Monitor and analyze customer service, coach team members, develop improvement plans, greet customers and clinic patients, and resolve customer complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team member scheduling.
Oversee store funds and bookkeeping, including register counts, bank withdrawals, armored car pickups, deposits, change orders, ledgers, invoices, cash reports, and time records.
Plan and supervise merchandising sets, resets, revisions, displays, promotional space, pricing, signs, and seasonal promotions.
Analyze inventory trends and oversee ordering, stock levels, liquidation, receiving, stocking, pricing, returns, and merchandise transfers.
Ensure execution of District Manager feedback and organize work through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store and grounds; manage repairs and maintenance and respond to emergencies.
Manage assigned location operations in compliance with applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Ensure team members know the store's computer systems and software, and arrange information technology support for system problems.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial and performance data, develop plans to increase sales and control costs, and review KPIs for discussion with district management.
Review asset protection data and implement plans to reduce loss.
Analyze pharmacy performance with the pharmacy manager and clinic performance with the Clinic Coordinator or Manager; provide support during busy pharmacy periods as needed and legally permitted.
Identify sales opportunities and manage inventory to account for demand, fast-selling products, and seasonal changes.
Manage team member performance by assigning responsibilities, setting goals, observing performance, providing feedback and recognition, and supporting career progression.
Monitor completion of required training, including pharmacy training, and coach team members.
Make hiring, promotion, and termination decisions; address disciplinary issues and engage Employee Relations and Human Resources as appropriate.
Develop performance plans and follow up on deadlines; monitor and approve team member compensation.
Promote teamwork and motivation, ensure fair treatment and compliance with corporate policies and employment laws, and communicate regularly with team members.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months of starting in the Store Manager position, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required by the state.
Pursue self-development and build knowledge of retail, management, and pharmacy.
Serve as a communication liaison among district, corporate, and store teams; conduct community outreach and assist the District Manager with community events.