Store Manager

Ross Stores • Gaithersburg, MD

5d • Onsite

About The Position

The Store Manager is responsible for all aspects of store operations and leads the entire store to ensure company standards and best practices are consistently met. The role staffs, trains, and develops the leadership team to deliver sales and profit results while maintaining a friendly, easy-to-shop environment. The Store Manager recruits, trains, and develops Associates and oversees the Stockroom, Front End, and Sales Floor to ensure merchandise is received properly and reaches the sales floor promptly, while managing expenses through best practices and productivity.

The position leads company operating practices, reviews store performance and expenses, develops action plans to address variances, schedules Associates, and administers payroll. It also manages staffing and development, personnel matters, regulatory compliance, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. The Store Manager directly supervises the Assistant Store Manager, Area Supervisors, and Retail Associates.

Requirements

• Five or more years of store management experience in a retail environment.
• Maintain a high level of customer service.
• Demonstrate the ability to lead, manage, motivate, and communicate positively with Store Associates at all levels.
• Ability to train, coach, and develop Associates at all levels.
• Ability to organize and prioritize tasks, develop schedules, and execute plans to achieve goals.
• Fluency in English.
• Ability to exercise considerable independent judgment and discretion.
• Ability to work evenings and weekends.
• Ability to use store equipment, including PDTs, registers, and PCs, as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop; occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Lead all aspects of store operations and ensure company standards and best practices are consistently met.
• Analyze store reports, evaluate controllable expenses and store performance, and address variances with appropriate action plans, partnering with the District Manager as needed.
• Schedule Associates to meet business objectives and administer payroll, including punch edits, scheduling compliance, payroll transmission, and reporting.
• Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and non-exempt Associates; use retention tools and ensure required training is completed.
• Address personnel and performance issues through coaching, warnings, progressive discipline, and termination when needed; ensure compliance with personnel policies and applicable regulations.
• Manage expenditures within budget and control payroll hours according to plan and current business trends.
• Maintain adherence to safety policies and ensure Associates understand and can execute emergency procedures.
• Model respectful, courteous, friendly, and professional conduct; recognize Associates and oversee customer service and merchandise presentation programs.
• Supervise and coach Retail Associates in providing efficient, friendly service at registers, the Customer Service desk, fitting rooms, and sales floor.
• Model and reinforce the Company Dress Code and maintain a clean, neat, easy-to-shop store environment.
• Ensure recovery, sizing, markdowns, merchandise organization, and processing to the sales floor meet company standards and timeframes.
• Train Associates on loss prevention programs, maintain loss prevention awareness and customer-service presence, safeguard confidential information and merchandise, and lead annual inventory preparation and execution.
• Monitor mark-out-of-stock policy to ensure proper administration.

Benefits

• Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs
• Associate Discount
• Identity Protection
• Associate Purchase Program
• Benefit Hub Discount Mall
• Employee Assistance Program
• Commuter Benefits
• 401(k), subject to service requirements
• Employee Stock Purchase Program
• Ross Cares Fund
• College Discounts
• Sick Pay where legally required
• Referral Bonuses
• Medical, dental, and vision health insurance for eligible full-time Associates
• Legal Insurance for eligible full-time Associates
• Vacation Buy for eligible full-time Associates
• Flexible Spending Account for eligible full-time Associates
• Health Savings Account for eligible full-time Associates
• Life/ADD Insurance for eligible full-time Associates
• Long-Term Disability for eligible full-time Associates
• Enhanced Maternity and Parental Leave Benefit for eligible full-time Associates
• Vacation Pay accrued at 15 days per year for eligible full-time Associates
• Nine Personal and Company Holidays for eligible full-time Associates
• Bonus based on individual and business performance for eligible Store Manager Associates

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed