Store Manager

Joe's Kwik Mart (CrossAmerica Partners)•Buffalo, NY

4d•Onsite

About The Position

The Store Manager oversees daily operations of a convenience store, drives sales, manages staff, and ensures an excellent customer experience. The role includes managing store performance, budgets, inventory, merchandising, customer service, compliance, and community engagement. The Store Manager must be available to respond to urgent situations outside standard business hours and help maintain round-the-clock coverage.

Requirements

Previous management experience is required.
At least 2 years of experience in retail or convenience store management, including at least 1 year in a managerial role.
Proven leadership skills and ability to motivate and manage a diverse team.
Excellent communication and interpersonal skills, with a strong focus on customer satisfaction and service.
Ability to resolve operational and customer issues quickly and efficiently.
Strong organizational and time-management skills; ability to prioritize in a fast-paced environment.
Experience managing store budgets, achieving sales targets, and analyzing financial reports.
Proficiency with point-of-sale systems, inventory management software, and Microsoft Office, including Excel and Word.
High school diploma or equivalent (GED) required.
Valid state driver's license.

Nice To Haves

Associate or bachelor's degree in business, retail management, or a related field.

Responsibilities

Oversee daily store operations and ensure policies and procedures are followed.
Keep the store stocked, organized, clean, and operational; monitor performance and address operational issues.
Ensure compliance with local health, safety, and regulatory standards.
Drive sales and customer satisfaction through promotions and product displays; analyze sales trends and work toward sales and profit targets.
Monitor expenses and manage the store budget.
Lead customer service efforts, resolve complaints, and implement strategies to improve customer loyalty and service standards.
Recruit, hire, train, coach, and develop employees; create schedules, manage payroll, provide feedback, conduct evaluations, and address performance issues.
Be on call to stores during business hours and nights and weekends.
Manage inventory, ordering, receiving, restocking, inventory audits, product rotation, and shelf organization.
Handle cash management and register reconciliation; oversee accurate financial reporting and purchasing; identify cost-saving opportunities.
Implement in-store marketing and promotions, build relationships with customers and the local community, and respond to online reviews and feedback.
Conduct store audits, implement security measures, and ensure compliance with company policies and regulations.
Respond to urgent situations and help maintain round-the-clock coverage; perform seasonal snow removal as needed.