Store Manager

Walgreens•Mehlville, MO

4d•$56,500 - $125,000

About The Position

The Store Manager manages the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, asset protection, hiring, training, and developing team members, while delivering a distinctive customer and patient experience. The role oversees store and pharmacy operations, financial controls, inventory, merchandising, staffing, compliance, and facility upkeep. The Store Manager analyzes business performance and develops plans to increase sales, control costs, and reduce loss; works with pharmacy and clinic leaders to support their performance; and manages team member performance, training, career progression, and communication. The role also serves as a liaison among the store, district, and corporate teams and conducts community outreach. The Store Manager must obtain pharmacy technician registration or licensure, or another state-required pharmacy qualification, within the specified timeframe.

Requirements

Bachelor’s degree and 3 years of retail management experience, or high school diploma/GED and 5 years of retail management experience.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist (RPh) as soon as possible under state requirements and no later than 12 months after the Store Manager position start date.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist (RPh).

Responsibilities

Monitor customer service and coach team members; develop improvement plans for retail and pharmacy service.
Greet customers and clinic patients, offer assistance, model service best practices, and resolve customer complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team scheduling.
Oversee store funds, register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional spaces, pricing, signage, and seasonal presentations.
Analyze inventory trends and oversee ordering, stocking, liquidation, receiving, pricing, returns, and merchandise transfers to prevent outs and overstock.
Ensure execution of District Manager operational feedback and organize the store through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store and grounds, oversee repairs and maintenance, and respond to emergencies.
Ensure strict compliance with applicable laws and regulations, including those related to alcohol, tobacco, fresh food, and pharmacy products; comply with company policies and maintain respectful coworker relationships.
Ensure staff know relevant computer and technology systems and software, and contact IT support to address system problems.
Complete special assignments and other assigned tasks.
Assign daily operational responsibilities and tasks and set expectations for store team members and assistant managers.
Analyze financial and performance data, develop sales and cost-control action plans, and review KPIs daily for discussion with district management.
Review asset-protection data and develop and implement plans to reduce loss.
Analyze pharmacy performance indicators and work with the pharmacy manager to improve performance; provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance indicators and work with the Clinic Coordinator or Manager to support clinic performance.
Identify sales opportunities and manage inventory levels in anticipation of fast-selling items and seasonal changes.
Manage team member performance by assigning responsibilities, setting goals, observing performance, providing feedback and recognition, and supporting career progression.
Monitor completion of required training, including pharmacy training, and coach team members.
Make hiring, promotion, and termination decisions; address conduct issues and discipline team members, engaging Employee Relations and Human Resources when appropriate.
Develop employee performance plans and follow up by deadlines; monitor and approve team member compensation.
Promote teamwork and motivation by setting expectations, tracking results, showing enthusiasm, and sharing a vision.
Ensure compliance with corporate policies and employment laws and treat team members fairly.
Communicate regularly with team members through individual discussions and group meetings, solicit input, answer questions, and support open communication.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months of starting in the Store Manager position, and follow performance improvement plans from the District Manager.
Obtain pharmacy technician registration or licensure, or another pharmacy qualification required by state law, and pursue PTCB or ExCPT certification when required by the state.
Pursue self-development by monitoring performance, setting high standards, learning about retail, management, and pharmacy, and seeking best practices.
Serve as a liaison among district, corporate, and store teams; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.