Store Manager

CNG Holdings, Inc.•Marshall, TX

About The Position

The Store Manager is responsible for the daily operations and profitability of one or more retail locations affiliated with Check ‘N Go, Allied Cash, or Cash Store, brands of CNG Holdings, Inc. The role oversees site operations, sales, customer service, and store-level leadership. The Store Manager serves and educates customers about available products and services, handles transactions and cash, ensures compliance with company procedures and applicable regulations, and coordinates store operations, staff development, and training to meet performance targets. The position may lead one or more Assistant Store Managers and may require travel among stores in the assigned district, neighboring districts, and occasional overnight travel.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Must have reliable personal transportation in accordance with company policy; public transportation or rides from family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s values of accountability, inclusion, transparency, and focus.
Ability to travel to stores throughout the assigned district using a personal vehicle.

Nice To Haves

At least 1 year of supervisory experience is preferred.

Responsibilities

Present product and service options that meet customers’ needs, and provide customer education.
Listen actively to customers, clarify information, and address or de-escalate complaints; escalate unresolved issues to the District Director of Operations (DDO) and Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales matters, courtesy calls, and collection calls in accordance with regulations, procedures, and volume expectations.
Handle and count currency, cash, and coins; manage cash drawers and deposits; move cash between secure storage and cash drawers; and, when required, make bank deposits or pick-ups.
Balance batch receipts against store sales reports at the end of the day and help resolve over/short discrepancies.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, employee development, and training to help the store meet metric targets.
Maintain the store staff schedule and help cover other stores within the district.
Support store staff in delivering excellent customer service and maintaining a sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores within the assigned district using a personal vehicle; travel to neighboring districts or overnight may also be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.