Store Manager

Holy Grounds•Louisburg, KS

16d

About The Position

Store managers execute daily store operations, including cleaning and stocking checklists, training new hires, reinforcing upselling and “The Amazings,” and leading busy store rushes. They are expected to lead through their actions, maintain professional boundaries, and build positive connections with employees. The role involves motivating employees, holding them accountable to expectations and company policies, training and developing baristas, identifying and delegating work during shifts, and leading morning rushes. Store managers should ensure baristas deliver “The Amazings” and uphold the company’s core values. They may manage the store during another manager’s absence, maintain cash logs and address overages or shortages, resolve customer and employee complaints, and handle scheduling conflicts and emergency changes. The description also lists assistant-manager duties, including working a variety of morning and evening shifts on weekdays and weekends, generally opposite the store manager’s shifts, and being on call for store emergencies. Assistant managers work 32–40 hours per week and may handle bank deposits, inventory, ordering, interviews, scheduling, store documents, shift coverage, disciplinary conversations, and delegated tasks.

Requirements

Ability to motivate employees and hold them accountable to job expectations.
Ability to train and develop baristas.
Ability to delegate work and lead store rushes.
Ability to uphold company policies, expectations, and core values without prompting from upper management.
Ability to handle difficult conversations and disciplinary actions.
Availability for a variety of morning and evening shifts and weekday and weekend shifts (assistant-manager duties).
Availability to be on call for store emergencies (assistant-manager duties).

Responsibilities

Execute daily cleaning and stocking operations using checklists.
Train new hires and develop new and experienced baristas.
Motivate employees and hold them accountable to job expectations, including through difficult conversations, verbal warnings, and written warnings.
Identify work that needs to be done during a shift and delegate tasks to the team.
Hold themselves accountable to company policies, expectations, and core values.
Lead morning rushes and ensure baristas deliver “The Amazings.”
Manage the store when the store manager is absent.
Manage cash logs, overages, and shortages.
Resolve customer and employee complaints.
Handle scheduling conflicts and emergency schedule changes.
For assistant-manager duties: handle bank deposits, inventory, ordering, interviews, scheduling, and updating store documents.
For assistant-manager duties: arrange shift coverage and be available on call for emergency coverage or phone calls.
Ensure the team upholds Scooter’s Core Values.
Complete tasks delegated by the store manager.