Store Manager

Tailored Brands•Covington, LA

13d

About The Position

The Store Manager leads the store team to meet sales performance expectations through active coaching, team development, a collaborative selling environment, and operational excellence. The role includes recruiting, hiring, and training team members to deliver an exceptional customer experience. The Store Manager is responsible for store business plans and goals, staff performance and development, customer service, operational execution, and maintaining brand standards. The role may involve voluntarily working across multiple store or site locations and brands.

Requirements

At least 3 years of experience leading, managing, and developing retail teams.
Good judgment and awareness of business conditions.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Demonstrated ability to train and develop high-performing store teams.
Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.

Responsibilities

Lead store staff in meeting sales, service, and operational expectations.
Set clear performance expectations and ensure the store team is trained to company standards in sales, customer service, and operations.
Model company values and lead by example as an active coach.
Communicate priorities and sales-driving information so staff can make the most of business opportunities.
Guide the team in identifying, recommending, and implementing productivity improvements.
Lead recruiting for the store and foster an inclusive environment.
Achieve store business plans, including sales, customer service, and operational goals.
Develop game plans and follow up on execution to maximize sales and drive consistent results.
Use store reports and fact-based information to make decisions, present opportunities, and recommend actions.
Participate in business outreach opportunities and communicate leads to the Multi-Unit Manager and Business Outreach team.
Identify performance opportunities and partner with the Regional Manager to develop and manage plans to address issues.
Ensure store schedules provide proper staffing for initiatives, Ship-from-Store, operational tasks, and customer coverage.
Ensure staff are trained in internal operational functions and stay informed about corporate communications, directives, initiatives, policies, and procedures.
Implement store programs to improve sales, service, operations, efficiency, and branding.
Create an engaged and inclusive environment where contributions are recognized and valued.
Promote learning and development by using available training tools; provide motivational leadership and serve as a role model.
Recruit to maintain a pipeline of external talent and hold regular store meetings to keep team members informed of company directives.
Train the store team on customer service expectations and lead the team in exceeding customer expectations and achieving a high Net Promoter Score.
Use customer feedback to take appropriate action and prevent or resolve customer concerns.
Ensure the store is visually set to brand standards and marketing initiatives are carried out as directed.