Store Manager

Goodwill Industries of New Mexico•Albuquerque, NM

2h•Onsite

About The Position

Goodwill Industries of New Mexico is seeking a Retail Store Manager to oversee daily store operations in support of its mission to provide skills training, job placement, and social services to New Mexicans. The manager is responsible for sales, profitability, customer service, staffing, inventory, store presentation, safety, and compliance. The position supervises store employees and mentors retail associates and people served through employment programs. It is an exempt position with salary negotiable based on experience.

Requirements

Associate degree.
Five years of supervisory work experience in a retail setting, or an equivalent combination of education and experience.
Pass a criminal background check and drug test.
Valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable vehicle, and clean driving record.
Knowledge of organizational practices, policies, procedures, and compliance requirements.
Knowledge of safety policies and procedures; applicable federal, state, county, and local laws and regulations; employment law; and CARF standards.
Knowledge of advertising, visual merchandising, sales promotion, mathematics, accounting, and cash management.
Ability to increase sales and profitability; supervise staff; and prepare and administer budgets.
Ability to use word-processing, spreadsheet, and database software.
Ability to gather, analyze, and organize information and work effectively under pressure.
Ability to maintain confidentiality and speak effectively before groups of customers or employees.
Ability to motivate employees and calculate figures and amounts, including discounts, interest, and percentages.
Ability to operate a cash register and communicate effectively verbally and in writing.
Ability to read, write, and understand English.
Ability to work effectively with people from varied social and cultural backgrounds and with people with disabilities.
Ability to work extended hours and varied schedules, work independently, manage time, handle multiple tasks, and meet deadlines.
Physical ability to regularly use hands and fingers, reach, see, talk, and hear; frequently sit and walk; and potentially stand for eight or more hours.
Ability to occasionally stoop, kneel, crouch, crawl, and lift or move up to 50 pounds.

Responsibilities

Manage store operations to meet sales goals and control expenses within the store budget.
Appraise and price donated inventory to maximize its monetary value.
Maintain a clean, attractive store and a positive public image for Goodwill.
Resolve customer complaints and inquiries and promote excellent customer service.
Report shortages or surpluses of donated goods and communicate merchandise shipment concerns to management.
Establish methods to achieve production, sales, and margin goals; coordinate store marketing and promotional activities with the marketing department.
Ensure the store opens and closes on schedule and take appropriate security precautions.
Ensure proper maintenance of facility equipment, utilities, machinery, and electrical equipment.
Ensure store personnel understand and follow loss prevention policies.
Supervise employees, prepare work schedules, assign duties, and ensure accountability.
Monitor merchandise and supply levels, arrange weekly merchandise pulls, and oversee the quality of goods placed on the sales floor.
Train, supervise, and mentor retail associates and people served in store procedures and policies, including participants in programs such as TrialWorks and SCSEP.
Integrate people with barriers to employment into the retail setting and monitor warehouse merchandise processing.
Reconcile cash and sales receipts, maintain operating records, and prepare daily records for accounting.
Submit payroll records on time and prepare annual store revenue, expense, and capital expenditure budgets.
Complete administrative and clerical work, including accurate and timely paperwork and reports.
Perform retail associate duties as needed and maintain current knowledge of retail trends.
Hold regular staff meetings and assist in developing policies, practices, and procedures for staff.
Contribute to management-team effectiveness and coordinate objectives with other functions.
Ensure HIPAA and CARF compliance, maintain applicable standards, and follow professional ethics and the Code of Conduct/Business Ethics policy.
Maintain confidentiality and ensure the safety of persons served and staff under the manager’s supervision.
Perform other related duties as assigned.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, coaching, directing work, evaluating performance, rewarding and disciplining employees, and addressing complaints and problems.