Store Manager

Steve Madden•Austin, TX

13d

About The Position

The Store Manager oversees all staff and store operations and maintains the overall presentation of the store. The Manager leads by example, demonstrating responsibility and teamwork, and works toward total customer satisfaction by modeling effective selling techniques, developing a strong client base, building sales, and achieving store profit objectives. The role also involves maintaining product knowledge, operational and safety standards, and an environment that supports sales, service, organization, customer satisfaction, and profitability.

Requirements

Minimum of 4–6 years of retail experience, including staff supervision.
High school diploma or equivalent.
Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
Strong verbal and written communication skills.
Knowledge of retail operations, including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
Ability to work a flexible retail schedule, including day, evening, weekend, and/or holiday hours.
Understanding of staff development, with experience in staffing, coaching, and counseling.

Responsibilities

Develop and lead a high-performance team that reflects the company’s values.
Regularly share the company’s vision and mission with team members and customers.
Create an environment of growth, accountability, and inclusivity through staff development, performance management, training, and consistent coaching.
Maintain high standards and strong product knowledge, including merchandise promotions, test merchandise, and advertising efforts.
Lead staff and oversee store operations, maintaining the store environment to meet sales, service, organization, customer satisfaction, and profitability goals.
Select and hire qualified candidates who reflect the company’s values.
Maintain safety and operational standards.
Apply retail operations knowledge across sales, customer service, merchandising, inventory control, and store budget preparation.
Ensure compliance with loss prevention and safety policies, procedures, standards, practices, and company directives.
Assist with store operations, including training, operations, sales, visual merchandising, inventory management, store administration, cleaning when necessary, and customer service.
Coordinate people, resources, and services to address business goals and needs.
Process information or merchandise through computer and POS register systems.
Work flexibly and occasionally perform duties outside the specific role.

Benefits

Medical, dental, and vision benefits; flexible spending accounts
Life and short- and long-term disability benefits
401(k) eligibility for employees over age 21, with company match after six months of employment
Paid time off, including paid vacation, sick time, and voting time
Virtual health care
50% employee discount and 40% immediate family discount
Friends and family discount events
Free shoe every season/quarter
Employee Assistance Program
Tuition reimbursement program
Career growth
Employee referral program