Store Manager

Ross Stores•Garland, TX

12d•Onsite

About The Position

The Store Manager is responsible for all aspects of store operations and leads the store to ensure Company standards and best practices are consistently met. The role staffs, trains, and develops the leadership team and Associates to achieve sales and profit results while maintaining a friendly, easy-to-shop environment. It oversees the Stockroom, Front End, and Sales Floor to ensure merchandise is received properly and reaches the sales floor promptly, while managing expenses through best practices and productivity. The Store Manager directs operational performance, scheduling, payroll administration, recruiting and development, personnel matters, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. The position directly supervises the Assistant Store Manager, Area Supervisors, and all Retail Associates.

Requirements

Five or more years of store management experience in a retail environment.
Maintain a high level of customer service.
Ability to lead, manage, motivate, and communicate positively with Store Associates at all levels.
Ability to train, coach, and develop Associates at all levels.
Ability to organize and prioritize tasks, develop schedules, and execute work to achieve results.
Fluency in English.
Ability to exercise considerable independent judgment and discretion.
Ability to work evenings and weekends.
Ability to use store equipment, including PDTs, registers, and PCs.
Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

Lead store operations and Company best practices to maximize productivity and achieve sales and profit results.
Analyze store reports, evaluate expenses and performance, address variances to Company standards, and partner with the District Manager as needed.
Schedule Associates to meet business objectives and administer payroll, including punch edits, scheduling compliance, payroll transmission, and reporting.
Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and non-exempt Associates; use retention tools and ensure required training is completed.
Address personnel and performance issues, including coaching, warnings, progressive discipline, and termination when needed; comply with personnel policies and applicable regulations.
Manage Associate Relations issues, consulting with the District Manager as needed.
Keep expenditures within budget and control payroll hours in response to business trends.
Enforce safety policies, protect Associates and Customers, and ensure Associates understand emergency operating procedures.
Model respectful, courteous, friendly, and professional conduct; execute customer service and merchandise presentation programs and coach Associates in serving Customers.
Lead and model a professional appearance in accordance with the Company Dress Code, support the Company brand, and maintain a clean, neat, easy-to-shop store.
Maintain housekeeping standards with contracted maintenance personnel and Associates.
Ensure recovery, sizing, markdowns, and merchandise presentation meet Company standards; manage timely merchandise processing to the sales floor.
Train Associates on Loss Prevention programs, safeguard confidential information and assets, maintain Loss Prevention awareness, and lead annual inventory preparation and execution.
Monitor mark-out-of-stock policy to ensure proper administration.