Store Manager

Graco Oilfield Services•Monahans, TX

About The Position

The Store Manager leads the overall performance, operations, and accountability of Graco Oilfield Services' Monahans operation, a multi-service-line business with more than $25 million in annual revenue and approximately 65 employees. The role brings Fishing, Pumping, BOP, administrative, and support functions together as one operation, establishes accountability, develops employees and supervisors, and ensures company standards and processes are followed. The Store Manager is not expected to be the technical expert in every service line, but should have sufficient operational knowledge and credibility to assess performance, identify risk, and make sound decisions. The role oversees safety, financial performance, personnel, customer service, operational execution, administration, and asset utilization. It includes managing leaders and employees, coordinating staffing and equipment, improving profitability and process discipline, ensuring accurate job documentation and billing, supporting training and competency, maintaining customer relationships, and ensuring corrective actions are completed and sustained. The Store Manager works with District and corporate leadership, Sales, District Control, Accounting, HR, Safety, and other functions.

Requirements

Significant leadership experience within oilfield services, energy services, industrial services, or a closely related operational environment.
Demonstrated experience leading a substantial field-based workforce.
Experience supervising managers, supervisors, foremen, and/or field personnel.
Strong understanding of oilfield service operations and the operational expectations of oil and gas operators.
Demonstrated ability to establish accountability and improve organizational performance.
Working understanding of financial statements, budgets, operating costs, labor management, and profitability.
Strong personnel management and decision-making skills.
Ability to communicate effectively with field employees, customers, and executive leadership.
Willingness and ability to work primarily from the Monahans operation.

Nice To Haves

10+ years of oilfield or industrial service experience.
Prior responsibility for a branch, district, facility, or significant operating unit.
Experience leading an organization of comparable size and complexity.
Experience overseeing multiple operational departments or service lines.
Prior P&L or significant budget responsibility.
Experience working with major oil and gas operators.
Experience improving processes, administrative controls, and operating discipline.
Demonstrated success developing supervisors and future leaders.

Responsibilities

Assume overall responsibility for the Monahans operation's safety, financial performance, personnel, customer service, operational execution, administrative performance, and asset utilization.
Manage Monahans as one business across its service lines and support functions; establish clear responsibilities and accountability.
Review operational and financial performance, identify weaknesses, take corrective action, and communicate significant developments and risks to District and corporate leadership.
Lead managers, supervisors, foremen, administrative personnel, and field employees; develop supervisors and future leaders and maintain an effective supervisory structure.
Participate in hiring, compensation, promotion, discipline, succession planning, and termination decisions.
Set employee responsibilities, authority, and performance expectations; address performance issues and maintain effective communication and cooperation across departments.
Ensure staffing levels and organizational structure are appropriate for workload and business conditions.
Maintain sufficient knowledge of field operations to evaluate performance and risk, and ensure jobs are properly staffed, dispatched, supported, documented, and completed to company and customer requirements.
Coordinate equipment and personnel resources, maintain equipment readiness and field support, review significant operational exceptions, and become involved when leadership or additional resources are needed.
Ensure day-to-day operational decisions are made at the appropriate organizational level.
Manage the operation's financial performance and understand profitability drivers, including revenue, labor, overtime, equipment costs, repairs, utilization, and operating expenses.
Review financial and operating results and improve profitability through utilization, productivity, cost control, service-line coordination, and operating discipline.
Work with Sales and District leadership on customer strategy, resource allocation, commercial opportunities, and balancing customer service with commercial and operational discipline.
Ensure field work proceeds promptly and accurately through administrative and billing processes, including timely and accurate field tickets, job documentation, employee time, and equipment records.
Support administrative personnel in enforcing documentation and process requirements; ensure policies, procedures, SOPs, and approval requirements are followed.
Address recurring process failures at their source and work with District Control, Accounting, HR, Safety, and corporate functions to correct control weaknesses.
Ensure corrective actions are implemented, documented where appropriate, and sustained.
Ensure employees receive role-appropriate training; identify development needs and ensure supervisors and experienced personnel develop employees under their direction.
Keep training and competency documentation accurate, current, and auditable; support improvements to operating procedures, training materials, and competency standards.
Establish that safety is everyone's responsibility and ensure compliance with Graco safety policies, customer requirements, DOT requirements, and applicable regulatory standards.
Participate in reviews of incidents, near misses, vehicle events, equipment failures, and other operational risks; ensure resulting corrective actions are assigned, completed, documented, and sustained.
Work with Safety, Risk Management, and District leadership to reduce operational exposure and prevent recurrence.
Maintain relationships with key customers, understand their expectations, and serve as a senior contact for significant customer or service issues.
Work with Sales to support customer relationships and business development; ensure customer issues are addressed promptly and professionally and protect Graco's reputation.