Store Manager Unassigned

Walgreens•Des Moines, IA

5d•$27 - $49

About The Position

The Store Manager Unassigned role is an accelerated development position designed to prepare the employee for a Store Manager assignment. The employee learns Walgreens’ operations and ways of working to lead full-store operations across the front end and pharmacy, and completes the development track within the timeframe set out in the learning plan. Under the direction of a Store Manager, the employee oversees store operations and supports the Store Manager by shadowing and assisting throughout the learning journey. The role includes rigorous classroom, online, and on-the-job training; assigned rotations and learning objectives that may involve spending time in other area stores; and completion of certifications required for the Store Manager role. The employee follows development plans provided by the District Manager, participates in ongoing development conversations, and demonstrates readiness and proficiency to the Regional Vice President. The role also involves obtaining pharmacy technician registration or licensure as required by state law and pursuing PTCB certification when required by the state. The employee learns and practices customer service, store and pharmacy operations, merchandising, asset protection, inventory management, business performance analysis, business planning, people management, and communications. The position requires compliance with company policies and applicable laws and regulations. The hourly pay range is $27.16 to $48.56; the actual rate depends on factors including geography, skills, education, and experience. The position remains open until filled.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept assignment to a Store Manager position if offered.
Willingness to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

PTCB Certification.
Bachelor’s degree.
Managerial experience with another employer as a Retail Store/Hospitality Manager or Assistant Manager, including people leadership, business management, and customer-facing experience.

Responsibilities

Complete the accelerated development track and certifications required for a Store Manager role.
Attend classroom, online, and on-the-job training; complete assigned rotations and learning objectives, including time in other area stores as assigned.
Follow individual development plans and participate in development conversations with the Store Manager and District Manager; demonstrate readiness and proficiency to the Regional Vice President.
Seek self-development by monitoring performance, setting high standards, learning about retail, pharmacy, and management, and identifying best practices.
Learn and implement compliance standard operating procedures across the front end and pharmacy, and gain knowledge of company computer, technology, and software systems.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification when required by the state.
Engage customers and patients, provide assistance, resolve complaints, answer questions, and model customer-service best practices.
Monitor customer service and support coaching, training, and improvement plans for the front end and pharmacy.
Support the Store Manager in reviewing customer-service trends and feedback and improving service metrics.
Shadow the Store Manager and develop proficiency supervising store operations and team members, including exposure to opening, closing, shift changes, and task delegation.
Supervise merchandising tasks such as sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal execution.
Support asset protection by administering and monitoring loss-prevention programs and systems, maintaining and responding to electronic surveillance, and ensuring price accuracy through reports and audits.
Learn to analyze inventory trends and supervise inventory management, including procedures for receiving, counting, ordering, pricing, returning, sticking, and transferring merchandise in the front end and pharmacy.
Supervise assigned-location operations in compliance with applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Promote team-member safety and well-being and effectively use the Security Operations Center.
Comply with company policies and procedures and maintain respectful relationships with coworkers and business partners.
Complete special assignments and other tasks, including assisting team members as needed.
Learn to analyze store and pharmacy financial and performance data and develop plans to improve results, increase sales, and control costs.
Identify sales opportunities and review asset-protection data to develop loss-reduction plans.
Review daily performance indicators and weekly operational metrics and prepare action plans for discussion with the Store Manager and District Manager.
Analyze pharmacy performance indicators and work with the Pharmacy Manager and/or Pharmacy Operations Manager to improve pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes and learn to grow front-end and pharmacy business through initiatives, community outreach, and retail partnerships.
Learn people-management practices, including training and coaching on standard operating procedures and using Walgreens HR and people-management systems.
Shadow the Store Manager in action planning and performance conversations and learn performance-assessment criteria, discipline, and performance-improvement plans.
Learn company policies and local, state, and federal laws related to team-member selection, recruitment, record retention, and training.
Support the Store Manager in using team strengths and capabilities to improve engagement, address challenges, solve problems, and adapt to change.
Attend critical communications sessions, learn feedback and communication practices, assist with planning and attending community events, and gain experience facilitating discussions about operational and engagement metrics.