Store Manager Unassigned

Walgreens•Gilbert, AZ

9d•$27 - $49

About The Position

The Store Manager Unassigned position is an accelerated development role designed to prepare the employee for a Store Manager assignment. The employee learns Walgreens’ operations and ways of working to lead full-store operations across the front end and pharmacy. Under the direction of a Store Manager, the employee oversees store operations, shadows and assists the Store Manager, and completes the accelerated development track within the timeframe set out in an individual learning plan. The role includes rigorous classroom, online, and on-the-job learning; assigned rotations and time in other area stores; and completion of certifications needed for the Store Manager role. The employee follows development plans provided by the District Manager, participates in growth discussions with Store and District Managers, and demonstrates readiness and proficiency to the Regional Vice President. The role also involves learning and applying operational compliance procedures, Walgreens systems and software, and applicable pharmacy technician registration or licensure requirements. The employee develops experience across customer service, store and pharmacy operations, merchandising, inventory, asset protection, financial and business performance, planning, people management, and communications. The position requires willingness to accept a Store Manager assignment if offered and to transfer to other Walgreens retail assets within the same hiring area. The current hourly pay range is $27.16 to $48.56; the offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept assignment to a Store Manager position if offered.
Willingness to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

PTCB Certification.
Bachelor’s degree.
Managerial experience with another employer as a Retail Store/Hospitality Manager or Assistant Manager, including people leadership, business management, and customer-facing experience.

Responsibilities

Complete the accelerated development program, including required Store Manager certifications, classroom learning, online training, on-the-job training, assigned rotations, and learning objectives.
Shadow and assist the Store Manager in leading front-end and pharmacy operations throughout the learning journey.
Follow individual development plans and participate in ongoing professional growth and readiness discussions with the Store Manager, District Manager, and Regional Vice President.
Learn and implement compliance standard operating procedures across the front end and pharmacy, and gain knowledge of company computer systems, technology, and software.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification when required by the state.
Engage customers and patients, provide assistance, resolve complaints, answer questions, and model customer-service best practices.
Monitor customer service and coach and train team members; develop improvement plans and support the Store Manager in reviewing customer feedback, trends, and service metrics.
Gain proficiency supervising store operations and team members, including opening, closing, shift changes, task delegation, and merchandising activities.
Support asset protection by administering and monitoring loss-prevention programs, responding to electronic surveillance, and maintaining price accuracy through reports and audits.
Learn to analyze inventory trends and supervise inventory processes, including receiving, counting, ordering, pricing, returning, and transferring merchandise across the front end and pharmacy.
Supervise operations at the assigned location in compliance with applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Promote team-member safety and well-being, use the Security Operations Center effectively, comply with company policies, and maintain respectful relationships with coworkers and business partners.
Complete special assignments and other tasks, including assisting team members as needed.
Learn to analyze store and pharmacy financial and performance data and develop action plans to increase sales, control costs, improve results, and reduce loss.
Review daily performance indicators and weekly operational metrics, and discuss improvement plans with the Store Manager and District Manager.
Work with the Pharmacy Manager and/or Pharmacy Operations Manager to analyze pharmacy performance indicators and improve pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes; learn to grow front-end and pharmacy business through Support Center initiatives, community outreach, and retail partnerships.
Learn people management, standard operating procedure training and coaching, and effective use of Walgreens HR and people-management systems.
Shadow the Store Manager in action planning and performance conversations; learn performance assessment criteria and the use of discipline and performance improvement plans when necessary.
Learn company policies and local, state, and federal laws related to team-member selection, recruitment, record retention, and training.
Support the Store Manager in leveraging team strengths and skills to improve engagement, address challenges, solve problems, and adapt to changes.
Attend critical communication sessions, learn best practices for feedback and open communication, assist with community events, and gain experience facilitating discussions about operational and engagement metrics.