Store Manager Unassigned

Walgreens•Perrysburg, OH

13d•$24 - $43

About The Position

The Store Manager Unassigned role is an accelerated development position designed to prepare the employee for a Store Manager assignment. The employee learns Walgreens’ operations and ways of working across full-store front-end and pharmacy operations, completes the required development track and certifications, and supports store operations by shadowing or assisting a Store Manager. Under the Store Manager’s direction, the employee gains experience overseeing store operations and team members, with assignments and learning activities that may include rotations at other area stores.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept an assignment into a Store Manager position if offered.
Willingness to transfer to other Walgreens retail locations within the same hiring area.

Nice To Haves

PTCB Certification.
Bachelor’s degree.
Managerial experience with another employer as a Retail Store/Hospitality Manager or Assistant Manager, including people leadership, business management, and customer-facing experience.

Responsibilities

Complete the accelerated Store Manager development program, required certifications, classroom and online learning, on-the-job training, assigned rotations, and learning objectives.
Follow individual development plans and participate in development discussions with the Store Manager and District Manager; demonstrate readiness and proficiency in learning topics.
Develop knowledge of retail, pharmacy, management, compliance procedures, and Walgreens computer and technology systems; obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification where required by the state.
Engage customers and patients, answer questions, resolve complaints, model customer service practices, and help improve customer service in the front-end and pharmacy.
Support the Store Manager in monitoring customer service trends and feedback, developing improvement plans, and improving service metrics.
Shadow and gain proficiency in supervising store operations and team members, including shift transitions, task delegation, merchandising, and promotional displays.
Support asset protection and loss prevention, monitor surveillance systems, maintain price accuracy, and use reports and in-store audits.
Learn and supervise inventory management and merchandise receiving, counting, ordering, pricing, returning, and transferring in the front-end and pharmacy.
Supervise assigned-location operations in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Promote the safety and well-being of team members and effectively use the Security Operations Center.
Comply with company policies and procedures, maintain respectful relationships with coworkers and business partners, and complete special assignments and other tasks as assigned.
Analyze store and pharmacy financial and performance data; develop action plans to increase sales, control costs, improve results, and reduce loss.
Review daily performance indicators and weekly operational metrics, and discuss improvement plans with the Store Manager and District Manager.
Work with the Pharmacy Manager and/or Pharmacy Operations Manager to analyze pharmacy performance indicators and improve pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes, and learn to grow front-end and pharmacy business through initiatives, community outreach, and retail partnerships.
Learn people-management practices and HR systems; shadow action planning and performance conversations; become familiar with performance criteria and appropriate use of discipline and performance improvement plans.
Learn company policies and applicable local, state, and federal laws concerning team-member selection, recruitment, record retention, and training.
Support the Store Manager in using team members’ strengths and abilities to improve engagement, address challenges, solve problems, and adapt to change.
Attend critical communication sessions, learn effective feedback and communication practices, help plan and attend community events, and gain experience facilitating discussions about operational and engagement metrics.