Store Manager

Carters Inc.•Carmel, IN

10d

About The Position

As a Store Manager at Carter’s, you lead the store team and serve as a first point of contact for families shopping for babies and young children. You create a welcoming, inclusive environment, develop team members into brand and product experts, and help them reach their potential and own their careers. The role combines people leadership, customer service, merchandising, operations, budgeting, and performance management. The Store Manager is expected to support an omnichannel customer experience and work a schedule that may include days, nights, weekends, and holidays, including at least two closing shifts each week.

Requirements

Minimum of 3 years of retail or related management experience leading direct reports.
High school diploma or GED.
Positive, solutions-oriented mindset.
Effective and professional verbal and written communication skills.
Demonstrated leadership and supervisory skills, including leading, directing, and executing multiple tasks at once.
Proficient computer and technology skills, including Outlook, Excel, and web navigation.
Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
Ability to stand or walk for extended periods and climb up and down a ladder.
Availability may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts per week.

Responsibilities

Build a talent pipeline through networking and recruiting, and develop succession plans by training and developing the team.
Foster a positive, safe, and inclusive work environment where employees collaborate and recognize performance to increase engagement.
Develop leaders by providing direction, delegating, and investing in their growth.
Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program.
Welcome customers and assist them with product styles, features, and benefits.
Build customer loyalty by directing and coaching the team on customer participation in loyalty programs, including credit programs.
Execute company direction for merchandising and operations, and manage payroll and budgets.
Understand and analyze key performance indicators (KPIs) and identify behaviors that drive results.
Lead and integrate an omnichannel experience, ensuring teams are trained on available tools.
Reduce loss through consistent customer service, education, and operational controls.

Benefits

Health benefits
Mental health benefits
30% discount on Carter’s brands
Referral bonuses
Advance You Program, which offers tuition-free GED or bachelor’s degree completion or English as a second language learning
Paid time off
Paid holidays
Parental leave
Adoption assistance
Charitable matching gifts
Professional and personal development
Training and development programs
Schedules designed to support work-life balance