Store Manager

Grocery Outlet Career•Williamsburg, VA

About The Position

The Store Manager leads all aspects of a Grocery Outlet location and is fully accountable for business performance, operational consistency, team leadership, and customer experience. The manager shapes the store’s culture, drives profitable growth, and represents the brand in the local community. This role reports to the Director - Sales & Merchandising. The Store Manager owns financial performance, including sales, labor, margin, and controllable expenses; uses financial and operational data to set action plans; and manages inventory accuracy, shrink, product flow, pricing, and promotions. The manager maintains safe, efficient, compliant store operations and high-quality store conditions, while ensuring reliable leadership coverage across shifts. The role includes recruiting, training, coaching, and developing employees and future leaders; delivering a welcoming customer experience; responding to concerns; and building community relationships. The Store Manager also monitors local competitors, identifies opportunities to strengthen the store’s market position, shares insights with business partners, and manages compliance, risk, food safety, and workplace safety.

Requirements

5–10 years of retail management experience; grocery store management experience is required.
Proven skills in recruiting, hiring, training, and coaching.
Ability to read, analyze, and interpret business periodicals, financial statements, government regulations, and legal documents.
Ability to respond to common inquiries or complaints from employees, managers, and outside vendors.
Strong understanding of current retail safety standards and OSHA guidelines; ability to apply safety training and recognize and respond to possible store hazards.
Knowledge of hand jacks, hand trucks, trash compactors, balers, forklifts, cutters, proper lifting techniques, and proper scanning techniques.
Experience or familiarity with store-level financials, P&L management, budgeting, forecasting, and labor management.
Ability to calculate figures and amounts such as discounts, interest, and volume.
Ability to create presentations, business plans, and forecast budgets, and to present information effectively to top management, public groups, and suppliers.
Ability to solve practical problems and handle situations with limited standardization.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Proficiency in writing routine reports and correspondence.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions.
Proven merchandising skills.
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

Own store financial performance, including sales, labor, margin, and controllable expenses.
Translate financial and operational data into clear action plans.
Manage inventory accuracy, shrink performance, product flow, pricing accuracy, and promotional execution.
Adjust staffing, merchandising, and operational priorities based on performance trends.
Uphold company procedures, standards, and compliance expectations for ordering, receiving, pricing, advertising, promotions, inventory, and shrink practices.
Maintain cleanliness, merchandising, seasonal transitions, accurate receiving, backroom organization, and stock flow.
Ensure reliable coverage and leadership presence across all shifts and promptly address issues affecting customers, employees, or operations.
Recruit and hire talent that reflects community and business needs.
Set expectations, coach employees, and ensure consistent training, development, and performance management.
Create a safe, respectful, and accountable work environment; develop future leaders and strengthen the store management bench.
Create a consistent, welcoming customer environment across departments and respond promptly and appropriately to concerns and escalations.
Use customer feedback, surveys, and store insights to adjust service standards and identify improvement opportunities.
Build community relationships, support corporate marketing, and tailor local efforts to store needs.
Promote store events, seasonal opportunities, and brand visibility.
Monitor local competitors’ pricing, assortment, and service trends; identify ways to strengthen the store’s position.
Share local market insights with buying and operations partners and adjust strategies to drive comparable sales and customer loyalty.
Ensure OSHA, safety, and food-handling standards are followed.
Conduct and document incident investigations promptly.
Train employees on safe equipment use and store-specific procedures and maintain compliance with required regulations and company policies.