For Eyes Store Manager 2 #252 Broadview Village IL

EssilorLuxottica Group•Broadview, IL

22h•$29 - $51

About The Position

The Store Manager is a leader within the For Eyes organization, responsible for delivering key performance indicators and ensuring flawless execution of the customer experience. The role recruits and hires associates suited to the brand, coaches and develops associates and managers, builds bench strength for the region and company, and connects the doctor and retail functions. The manager supports profitable store performance while developing a team committed to expert eye care and customer satisfaction.

Requirements

High school graduate or equivalent.
At least 3 years as an optical associate or in non-optical retail management.
Comprehensive knowledge of operations, processes, and business implications.
Strong influencing and negotiating skills.
Team-building and management skills.
Strong communication and listening skills.
Strong basic math skills, including addition, subtraction, multiplication, and division.
Sales skills.
Familiarity with POS systems, computers, and calculators.
Organizational skills.
Knowledge of current store merchandise.
High level of business acumen.

Nice To Haves

College degree or equivalent.
State licensure, if applicable, and/or ABO Certification in non-licensed states.
Previous experience in customer service and retail.

Responsibilities

Ensure the team delivers great customer service by following the Simple Sales Process.
Provide on-the-job training and guidance using company programs.
Deliver clear, motivating, and constructive feedback to retail associates in a timely manner.
Address performance problems promptly, initiate disciplinary action when appropriate, and monitor progress.
Conduct Meaningful Conversations at required times to improve associate satisfaction, performance, and results.
Drive profitable personal sales and model a retail selling culture.
Analyze store financial data and recommend retail-side steps to improve profitability.
Strive to exceed all set targets.
Deliver key performance indicators by inspiring the team to exceed customer expectations, including NPS and Google Ratings.
Execute staffing and onboarding according to guidelines.
Perform administrative duties, including payroll, inventory management, and technical application and understanding.
Complete and file required store and customer paperwork accurately and on time.
Lead the Doctor of Optometry partnership and co-planning.
Follow company loss-prevention policies and procedures.
Prepare and execute physical inventory according to company guidelines.
Follow the Inventory Management System and Order tracker guidelines as part of the global POS.
Implement and maintain company-approved safety programs consistently to create a safe environment for associates and customers.