For Eyes Store Manager 2 #M243 Orland Park IL
About The Position
The Store Manager is a leader within the For Eyes organization, responsible for delivering key performance indicators and ensuring flawless execution of the customer experience. The manager recruits and hires associates who fit the brand and are passionate about optics, coaches and develops associates and managers to build regional and company bench strength, and connects the doctor and retail functions. The role also supports profitable store performance through sales leadership, financial analysis, staffing, administration, inventory management, and implementation of company safety and loss-prevention standards.
Requirements
- High school graduate or equivalent.
- At least 3 years of experience as an optical associate or in non-optical retail management.
- Comprehensive knowledge of operations, processes, and business implications.
- Strong influencing and negotiating skills.
- Team-building and management skills.
- Strong communication and listening skills.
- Strong basic math skills, including addition, subtraction, multiplication, and division.
- Sales skills.
- Familiarity with POS systems, computers, and calculators.
- Organizational skills.
- Knowledge of current store merchandise.
- High level of business acumen.
Nice To Haves
- College degree or equivalent.
- State licensure, if applicable, and/or ABO Certification in non-licensed states.
- Previous experience in customer service and retail.
Responsibilities
- Ensure the For Eyes team delivers great customer service through the Simple Sales Process.
- Provide on-the-job training and guidance using company-provided programs.
- Deliver clear, motivating, constructive feedback to retail associates in a timely manner.
- Address underperformance directly and promptly, initiate disciplinary action when necessary, and monitor progress.
- Conduct Meaningful Conversations at required times to improve associate satisfaction, performance, and results.
- Drive profitable personal sales, model effective selling, and foster a retail selling culture.
- Analyze store financial data and recommend retail-side actions to improve profitability.
- Strive to exceed all targets and deliver key performance indicators by inspiring the team to exceed customer expectations, including NPS and Google Ratings.
- Execute staffing and onboarding according to guidelines.
- Perform administrative duties, including payroll, inventory management, and technical application and understanding.
- Complete and file store and customer paperwork accurately and on time.
- Lead the Doctor of Optometry partnership and co-planning.
- Follow company loss-prevention policies and procedures.
- Prepare for and execute physical inventory according to company guidelines.
- Follow Inventory Management System and Order Tracker guidelines as part of the global POS.
- Implement and consistently maintain company-approved safety programs to create a safe environment for associates and customers.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
- Potential competitive bonus and/or commission plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
