Licensed Optician-Corte Madera, CA-For Eyes

Luxottica of America, Inc.•Corte Madera, CA

1d•Onsite

About The Position

The Licensed Optician delivers the For Eyes brand value proposition and helps establish the store as a premier destination for vision needs in the community. The role provides exceptional customer service and high-quality eyewear tailored to customers’ needs and expectations. The optician takes measurements, reviews prescriptions, custom-fits eyewear, and ensures completed eyewear meets applicable standards and customer requirements. The position also supports coworkers, attracts and assists customers, maintains store standards, and contributes to business results.

Requirements

High school graduate or equivalent.
State licensure.
Optical dispensing experience.
Strong customer service skills, including communication, listening, and teamwork.
Knowledge of current store merchandise.
Basic math skills.
Awareness of current fashion trends.
Selling skills and ability to use and carry an iPad or tablet.
Familiarity with point-of-sale systems, computers, and calculators.

Responsibilities

Welcome customers promptly and warmly, explain what to expect, and respond urgently to their needs.
Custom-fit glasses and precisely place prescriptions in lenses.
Serve as a leader in optical knowledge and provide guidance to associates.
Take and record measurements; adjust and fit eyewear accurately and ensure finished eyewear meets standards and customer requirements.
Attract new customers and explore customer needs and priorities through open-ended questions.
Review prescriptions, identify special needs, and use follow-up questions and verbal and nonverbal cues to understand customer requirements.
Assist coworkers with complex product needs and prescriptions.
Use store tools and adhere to Brand Store Commitments.
Accurately perform work using technology, even under time pressure or high customer volume, and explain lens and frame features and benefits.
Anticipate and resolve customer issues, develop long-term solutions, and partner with management when necessary.
Multi-task, prioritize, and manage competing priorities.
Commit to delivery dates and times, seek feedback, and ask for referrals.
Work toward Brand KPIs and competencies.
Present, celebrate, and educate customers at pickup.
Help keep the store clean, attractive, and organized, and secure company assets.
Inform management of safety opportunities and demonstrate safe work practices.
Follow company policies and procedures, including those related to discounting, promotions, and inventory management.
Maintain proper dress code, including name tag and associate tablet.
Perform additional duties as needed, such as customer calls and dispensing eyewear.