Store Manager
About The Position
The Store Manager manages the operation of a Walgreen store and improves store sales, profitability, and image through merchandising, asset protection, team-member selection and development, and delivery of a distinctive customer and patient experience. The role oversees store and pharmacy operations, financial and inventory controls, merchandising, scheduling, compliance, and facility upkeep. It analyzes business and pharmacy performance, develops plans to improve sales and control costs, and coordinates with pharmacy and clinic leadership to support performance. The manager leads hiring, training, coaching, performance management, and communication with store team members, and acts as a liaison between the store, district, corporate, and the community.
Requirements
- Bachelor’s degree and 3 years of retail management experience, or High School Diploma/GED and 5 years of retail management experience.
- Pharmacy technician license as required by state law, pharmacy assistant status in Washington state, or pharmacist licensure as soon as possible under state law and no later than 12 months after the Store Manager start date.
- Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Nice To Haves
- Bachelor’s degree.
- PTCB or ExCPT certification.
- Three years of retail management experience, including supervising others, managing work, and assigning work.
- Pharmacy technician license as required by state law, pharmacy assistant status in Washington state, or pharmacist licensure.
Responsibilities
- Monitor customer service, coach team members, develop improvement plans, greet customers and clinic patients, model service best practices, and resolve complaints and special needs.
- Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team-member scheduling.
- Oversee store funds, banking and deposits, register counts, bookkeeping, invoices, cash reports, and time records.
- Plan and implement merchandising sets, resets, revisions, displays, promotional areas, and pricing.
- Analyze inventory trends and manage ordering, stocking, liquidation, receiving, pricing, returns, and transfers to avoid out-of-stocks and overstock.
- Ensure execution of District Manager feedback and organize the store through hiring, placement, scheduling, and delegation.
- Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
- Ensure compliance with applicable laws and regulations, company policies, and employment laws.
- Ensure team members understand store technology and software, and contact IT support when systems problems occur.
- Assign daily operational responsibilities and set expectations for team members and assistant managers.
- Analyze financial, performance, KPI, and asset-protection data; develop plans to increase sales, control costs, and reduce loss.
- Work with the pharmacy manager to improve pharmacy performance and provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
- Work with the Clinic Coordinator or Manager to support clinic performance.
- Identify sales opportunities and manage inventory in anticipation of demand and seasonal changes.
- Manage team-member performance, career progression, training, coaching, feedback, recognition, goals, and performance plans.
- Make hiring, promotion, termination, discipline, and compensation-approval decisions, and engage Employee Relations and Human Resources as appropriate.
- Promote teamwork and communicate regularly with team members through individual and group discussions.
- Participate in company and on-the-job training, complete Walgreens School of Operations within six months of entering the Store Manager position, and follow performance improvement plans.
- Obtain pharmacy technician registration or licensure as required by state law and pursue required certification.
- Pursue self-development in retail, management, and pharmacy.
- Serve as liaison between district, corporate, and the store; conduct community outreach and assist the District Manager with community events.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
