Store Manager

Walgreens•Virginia Beach, VA

7d•$56,500 - $125,000

About The Position

The Store Manager manages the operation of a Walgreens store and improves sales, profitability, and store image through merchandising, protecting store assets, selecting and developing team members, and delivering a distinctive customer and patient experience. The role oversees store and pharmacy operations, financial controls, merchandising, inventory, compliance, facilities, systems, daily work planning, business performance, staffing, training, and communications with district, corporate, and community stakeholders.

Requirements

Bachelor’s degree and 3 years of retail management experience, or High School Diploma/GED and 5 years of retail management experience.
Licensed pharmacy technician as required by state, pharmacy assistant in Washington state, or licensed RPh as soon as possible under state law and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others and managing and assigning work.
Licensed pharmacy technician as required by state, pharmacy assistant in Washington state, or licensed RPh.

Responsibilities

Monitor and improve customer service in retail and pharmacy; greet customers and clinic patients, provide assistance, model service best practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team-member scheduling.
Oversee store funds, register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and supervise merchandising sets, resets, revisions, displays, promotional space, pricing, signs, and seasonal promotions.
Analyze inventory trends and oversee ordering, stocking, liquidation, receiving, pricing, returns, and merchandise transfers to prevent out-of-stocks and overstock.
Ensure execution of District Manager operational feedback and organize the store through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store grounds, manage repairs and maintenance, and respond to emergencies.
Ensure store operations comply with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff can use store technology and software, and contact IT support to resolve system problems.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
Assign daily operational responsibilities and tasks and set expectations for store team members and assistant managers.
Analyze financial and performance data, develop plans to increase sales and control costs, and review daily KPIs for discussion with district management.
Analyze asset-protection data and implement plans to reduce loss.
Work with the pharmacy manager to improve pharmacy performance, provide support during busy periods, and serve as a pharmacy technician when necessary and legally permitted.
Work with the Clinic Coordinator or Manager to review clinic performance indicators and provide support.
Identify sales opportunities and manage inventory in anticipation of demand, fast-selling items, and seasonal changes.
Manage team-member performance, career progression, goals, responsibilities, feedback, recognition, and performance plans.
Monitor completion of required training, including pharmacy training, and coach team members.
Make hiring, promotion, and termination decisions; address disciplinary issues and engage Employee Relations and Human Resources as appropriate.
Monitor and approve team-member compensation and motivate the team by setting expectations, tracking results, and communicating a shared vision.
Ensure compliance with corporate policies and employment laws and treat team members fairly.
Communicate with team members through individual discussions and group meetings, solicit input, answer questions, and support open communication.
Complete company and on-the-job training, including Walgreens School of Operations within six months in the Store Manager position, and follow performance improvement plans from the District Manager.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required by the state.
Pursue self-development and learn about retail, management, best practices, and pharmacy.
Serve as a liaison between district, corporate, and the store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager in planning and attending community events.