Store Manager

Royal Farms•Upper Darby, PA

About The Position

The Store Manager oversees the daily operations of a Royal Farms store and leads Associates in delivering an exceptional customer experience. The role contributes to company success by creating a positive store environment, ensuring operational excellence, and maintaining a strong focus on customer satisfaction. The Store Manager exercises independent judgment and discretion in managing staffing, financial performance, safety, and product quality, including hiring, training, evaluating, scheduling, and performance management. The Store Manager has full accountability for store employees, operations, business results, and compliance. The position requires open availability to support a 24/7/365 business, including potential weekends, holidays, overnights, and other non-traditional hours. The anticipated typical workweek is approximately 50 hours, though actual hours may vary according to business needs and performance.

Requirements

Must be at least 18 years old.
High school diploma or GED.
At least 2 years of fast-food or retail management experience with full operational accountability, including staffing, financial performance, and overall store results.
Strong leadership skills.
Strong written, verbal, and interpersonal communication skills.
Strong supervisory and organizational skills.
Ability to use basic business math, accounting, and computer skills, with strong analytical and decision-making abilities.
Must have or obtain an ANSI-approved Food Safety Manager Certification within required timeframes and maintain it thereafter.
Must successfully complete the required leadership classroom training at the designated training center in Baltimore, MD, or Laurel, DE.
Ability to travel locally for business needs, including meetings, training, or temporary store assignments.
Must wear slip-resistant shoes while on duty.
Must maintain reliable transportation and consistent, on-time attendance.
Ability to stand, walk, bend, reach, and lift up to 50 pounds throughout the shift.
Ability to perform repetitive physical tasks, including squatting, stooping, and crouching, for extended periods.
Ability to work in a fast-paced environment while managing multiple priorities and leading a team.
Comfort using business software and store technology, including back-office tools, registers, and handheld devices.
Open availability to support business needs, including possible weekends, holidays, overnights, or other non-traditional hours.

Nice To Haves

Associate’s degree (two-year college degree) or higher.
Current ANSI-approved Food Safety Manager Certification.

Responsibilities

Set and maintain high customer-service standards, ensuring customers are greeted, acknowledged, and assisted and that team members demonstrate product knowledge and professionalism.
Lead, develop, and hold the retail team accountable for service, performance, and customer engagement.
Build positive relationships with the local community through outreach, events, and engagement.
Ensure execution of Royal Farms marketing programs, promotions, and customer-facing initiatives.
Recruit, onboard, train, and develop employees; exercise discretion in hiring, promotions, and staffing decisions.
Coach and direct associates and managers to achieve operational goals, team performance, and customer satisfaction.
Evaluate store operations, business indicators, and team performance; identify issues and opportunities and implement corrective or strategic actions.
Develop the management team through succession planning and internal promotion strategies.
Lead team meetings and briefings that encourage communication, feedback, accountability, and continuous improvement.
Recognize and reward employees who uphold company standards and values, and make decisions regarding advancement opportunities.
Ensure compliance with wage and hour laws for nonexempt associates and minors.
Manage employee relations matters and resolve issues fairly while balancing associate needs with business objectives.
Enforce Royal Farms rules, policies, procedures, and systems throughout the store.
Maintain standards for cleanliness, food safety and quality, merchandising, and just-in-time replenishment.
Monitor store performance, business processes, and operational results to improve profitability and efficiency.
Maintain accountability for compliance involving people, safety, assets, and cash management, and act on violations or concerns.
Supervise and enforce company policies and processes for checking in internal and external vendors.
Lead safety, loss-prevention, and operational-compliance initiatives.
Analyze store performance, operational metrics, and business indicators to identify trends, challenges, and opportunities.
Make decisions that drive sales, profitability, and operational efficiency, and provide clear direction to the store team.
Communicate priorities, initiatives, and performance expectations to associates, management, and district leadership.
Provide actionable insights and recommendations to improve store results and support company objectives.
Follow Royal Farms safety, security, and operational procedures and uphold the company mission, values, and brand standards.
Perform other projects and duties as assigned.