Store Manager - Zales - The Mall of Victor Valley

Signet Jewelers•Victorville, CA

4d•$24 - $33

About The Position

The Store Manager leads the day-to-day operations of a single Zales store and reports to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team-member growth and development. Through personal selling, leadership, and coaching, the Store Manager champions a People First environment, supports diversity and inclusion, develops lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager communicates performance expectations, develops staff, represents the brand consistently, and executes corporate plans and initiatives. The role analyzes reports and store operations, identifies trends and opportunities, develops plans to improve results, and keeps management informed about competitors and merchandise or service needs. It also recruits and develops talent, provides onboarding and ongoing coaching, maintains accurate team-member records, and supports an inclusive, professional workplace. The manager ensures compliance with company policies and directives, maintains store cleanliness, oversees expenses and payroll, and works to improve sales performance and profit margins. The schedule should generally aim for five days and 40 hours during non-peak periods, with opening and closing shifts and weekday and weekend work based on business needs. Hours increase during peak selling periods. Regular scheduled attendance is an essential function.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills for building effective employee and customer relationships.
Advanced presentation skills for team-member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, work independently, set priorities, develop plans, and delegate effectively.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to stand, reach, move between display cases, handle or feel merchandise, and sit, stoop, bend, kneel, or crouch as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern gemstone quality differences, with or without a jeweler’s loupe.
Ability to travel to training sessions and business meetings, including possible air travel and overnight travel.

Nice To Haves

At least 2 years of college.
Specialty retail or jewelry experience.
Diamond Council of America (DCA) certification.
Bilingual skills.

Responsibilities

Lead daily store operations to achieve sales, profitability, customer satisfaction, inventory-control, brand-representation, and team-development goals.
Sell personally and lead, coach, and develop team members to deliver an exceptional customer experience.
Communicate performance expectations, corporate initiatives, brand standards, and actionable goals; monitor progress and performance.
Train staff in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Respond to customer issues, compile and follow up on customer requests, and drive customer outreach and follow-up.
Attain company sales projections and quotas and develop strategies to maximize personal and team sales.
Review reports and store operations, identify trends and root causes of problems, and implement plans to improve results.
Monitor competitors’ marketing, merchandising, and payment programs and advise management of changing merchandise and service needs.
Collaborate with other Signet store managers in the area to share information, resources, and objectives.
Select and develop talent, provide onboarding, maintain open communication, and keep team-member data accurate in system records.
Promote a positive, inclusive work atmosphere and ensure team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives, merchandise-transfer requests, inventories, and information requests.
Maintain store neatness and cleanliness and ensure compliance with company policies and practices.
Control discounting, expenses, payroll, and repair departments to improve sales performance and profit margins.
Work a schedule that supports store operations, including opening and closing shifts, weekends, evenings, holidays, and increased hours during peak selling periods.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.