Store Manager - Zales - The Mall of Victor Valley

Signet Jewelers•Victorville, CA

2d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Zales store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that values diversity and inclusion, builds lasting customer relationships, and delivers a high-quality customer experience. The Store Manager communicates performance expectations and corporate initiatives, coaches staff on brand representation and consistent execution, and maintains professional, honest, and respectful conduct. The role develops sales strategies, reviews reports and store operations, identifies trends and improvement opportunities, and collaborates with nearby Signet store managers. It also oversees talent selection, onboarding, coaching, performance goals, team communication, and accurate team member records. The manager ensures compliance with company policies, maintains store cleanliness, responds to management requests and directives, and controls discounting, expenses, payroll, and repair departments to support sales performance and profit margins. The schedule should generally target five days and 40 hours per week during non-peak periods, with opening and closing shifts across weekdays and weekends as store needs require. Hours increase during peak selling periods. Regular attendance is essential. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills for building effective employee and customer relationships.
Strong presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans, delegate effectively, and work independently without immediate supervision.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to meet the physical demands of standing, reaching, moving between display cases, handling merchandise, and sitting, stooping, bending, kneeling, or crouching as needed; ability to lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours; hours increase during peak selling periods.
Ability to travel to training sessions and business meetings, including air and overnight travel, if required.

Nice To Haves

At least 2 years of college.
Specialty retail or jewelry experience.
Diamond Council of America (DCA) certification.
Bilingual skills.

Responsibilities

Lead the day-to-day operations of a single store and achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Communicate performance expectations, corporate initiatives, and store goals; coach staff on brand image, store visuals, marketing, and execution.
Deliver and ensure an exceptional customer experience through training, customer outreach, communication, follow-up, and resolution of customer issues and requests.
Attain sales projections and quotas, develop strategies to maximize personal and team sales, and control discounting, expenses, payroll, and repair departments.
Review and analyze reports and store operations; identify strengths, root causes of problems, trends, opportunities, and resources; develop and implement improvement plans.
Monitor competitors’ marketing, merchandising, and payment programs and advise management about changing merchandise and service needs or excesses.
Collaborate with nearby Signet store managers to support communication, shared resources, and common objectives.
Select, onboard, coach, and develop team members in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set goals and performance expectations, monitor progress, maintain open communication, and ensure accurate team member data in company systems.
Promote a positive, inclusive, professional environment in which team members, guests, and vendors are respected and valued.
Respond promptly and accurately to management directives, merchandise transfer requests, inventories, and requests for information.
Maintain store neatness and cleanliness and ensure compliance with company policies and practices.
Schedule work to meet operating hours, sales requirements, customer traffic, coverage, and team coaching needs, including opening and closing shifts and weekday and weekend work.
Perform additional duties and projects as assigned and maintain regular scheduled attendance.