Store Manager

MCM Products USA•Paramus, NJ

About The Position

The Store Manager is responsible for store sales, performance, profitability, operations, and team leadership. The role partners with senior management to achieve sales and margin goals, recommends business strategies, and manages sell-through, product availability, market trends, inventory accuracy, shrinkage, operational costs, and budgetary expenses. The Store Manager ensures store presentation and visual merchandising meet company standards and creates a professional, welcoming environment with excellent customer service. The position develops, coaches, trains, motivates, and holds employees accountable for results and company expectations. Responsibilities also include hiring and retaining a workforce aligned with customer values, setting individual development goals, managing the selling-floor environment, maintaining client and community relationships, and ensuring compliance with company policies and procedures. MCM describes itself as a luxury lifestyle goods and fashion house with a multinational, multicultural workforce and a commitment to diversity, inclusion, and ethical standards. MCM Products USA Inc. is an Equal Opportunity Employer.

Requirements

Minimum of five years of experience in retail management.
Experience in specialty retail, including business development, visual merchandising, and store operations.
Ability to operate retail point-of-sale systems and use Word, Excel, and email.
Commercial awareness and strong business acumen.
Strong leadership qualities and the ability to coach and develop a high-performing team.

Nice To Haves

Bachelor’s degree in Fashion, Merchandising, or Business preferred.
Luxury retail experience preferred.

Responsibilities

Manage the store's sales and overall performance, including each sales associate's sales performance.
Partner with senior management to maximize sales and margin goals and recommend strategies to achieve targets.
Maintain store presentation and visual merchandising standards in line with company directives.
Analyze and manage sell-through; communicate with division heads about product availability and market trends.
Enforce security measures and maintain accurate inventory to achieve shrinkage goals.
Develop and lead a high-performance team through training, coaching, motivation, and accountability.
Manage the shop and its employees, delegate responsibilities, and provide a professional work environment.
Maintain high customer service standards and ensure the store and staff are welcoming, professional, and knowledgeable about products and company information.
Represent the company and brand with integrity and demonstrate strong leadership.
Maintain active relationships with clients and the community and understand market needs and changes.
Ensure compliance with operational and company policies and procedures.
Manage operational costs and budgetary expenses efficiently.
Hire and retain employees aligned with customer values and service expectations.
Manage the selling-floor environment through coaching, redirection, and goal setting.
Hold the team accountable to company expectations.
Develop competency plans and learning and development goals for each team member.