Store Manager

Extra Space Storage • Gainesville, FL

20d

About The Position

The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. The role is responsible for maintaining high cleanliness standards, financial accuracy through effective reporting and controls, and operational excellence. Store Managers build customer relationships through in-person and phone interactions, use a structured sales process, and manage customer accounts.

Extra Space Storage describes itself as the largest self-storage company in the United States by store count, with over 4,000 stores nationwide. The company seeks responsible, passionate, and innovative leaders to manage day-to-day operations at its self-storage facilities.

The work includes both indoor and outdoor responsibilities, from sedentary desk work to physical duties with varying demands and exposure to seasonal weather. The position requires regular standing, walking, climbing stairs, bending, sitting, and lifting.

Requirements

• At least 2 years of customer-facing work experience.
• A current valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.

Nice To Haves

• Leadership experience.
• Sales experience.
• College education.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness through ongoing site maintenance, including sweeping, mopping, and grounds maintenance across the office, storage buildings, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Perform administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and preparing and delivering bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) plan with a generous company match and Traditional and/or Roth choices.
• Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward medical premiums.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.
• Growth opportunities throughout the United States.
• Competitive starting pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED