Store Manager

M.C. LLC•San Jose, CA

7d•$28 - $33

About The Position

The Store Manager oversees and optimizes store operations while leading and developing the team. The role manages daily activities in accordance with M.C. LLC and Jiffy Lube policies and procedures, and supports store performance through exceptional customer service, a well-maintained and organized facility, effective inventory management, accurate cash handling, and strategic labor use. The position operates in a fast-paced environment, with intermittent pressure to meet severe time constraints and deadlines. The manager may need to work beyond office hours and on weekends from time to time. Physical demands include standing on concrete or metal surfaces for extended periods (typically no longer than eight hours), working around extreme temperatures, loud noises and exhaust fumes, lifting and moving items up to 50 pounds, and performing repeated or sustained physical movements and tool handling.

Requirements

1–2 years of experience managing employees.
2–3 years of automotive or quick-lube experience.
Valid U.S. driver’s license.
Excellent interpersonal and communication skills.
Ability to succeed in a team environment and work well with others.
Passion for customer service.
Passion for automotive repair and maintenance.
Ability to stand on concrete or metal surfaces for extended periods, typically no longer than eight hours.
Ability to work in extreme hot and cold temperatures, loud noises, and exhaust fumes.
Ability to lift and move inventory, trash cans, and other work-related items up to 50 pounds.
Ability to work at a rapid pace for extended periods, typically no longer than eight hours.
Ability to push, pull, bend at the knees and waist, twist at the waist, raise and hold arms overhead, turn the head, neck, and shoulders, and grasp and hold tools and other items, for extended periods or repeatedly throughout a shift.

Responsibilities

Oversee, lead, and train a team.
Represent Jiffy Lube positively and exceptionally.
Exceed customer service expectations daily.
Enforce safety, attendance, personal behavior, and other company policies.
Ensure compliance with OSHA and environmental regulations.
Maintain awareness of current sales and sales targets.
Investigate and resolve customer complaints and warranty matters to company expectations.
Ensure completion of required computer-based and on-the-job training at the facility.
Manage customer traffic flow to optimize service times.
Generate store sales and company revenue.
Order, receive, and audit inventory to ensure optimum inventory control.
Communicate effectively and address issues or concerns promptly with employees, the leadership team, and HR.
Attend monthly manager meetings and conduct monthly store safety meetings to inform employees about important topics covered.
Perform additional duties as assigned.