Store Manager

Carter's • Murfreesboro, TN

10d

About The Position

As a Store Manager at Carter’s, you lead the team that serves as the first face of the brand for growing families. You foster a welcoming and inclusive environment, optimize team members’ skills and talents, and continually educate yourself and the team on product styles, features, and benefits. You coach employees to reach their potential, become brand and product experts, and take ownership of their careers.

You lead talent development, customer service, sales-floor execution, merchandising, operations, and the omnichannel experience. You also manage payroll and budgets, analyze key performance indicators, and use operational controls and customer service to reduce loss. This role requires availability that may include days, nights, weekends, and holidays as scheduled, including at least two closing shifts per week. The position involves lifting up to 40 pounds, frequent bending, stooping, reaching, pushing, and pulling, standing or walking for extended periods, and climbing a ladder.

Requirements

• At least 3 years of retail or related management experience leading direct reports.
• High school diploma or GED.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership and supervisory skills, including leading, directing, and executing multiple tasks at once.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts per week.

Nice To Haves

• A positive and solutions-oriented mindset.

Responsibilities

• Build a talent pipeline through networking and recruiting, and create succession plans by training and developing the team.
• Foster a positive, safe, and inclusive work environment where employees collaborate and recognize performance to increase engagement.
• Develop leaders by providing direction, delegating, and investing in their development.
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program.
• Welcome customers, provide assistance with product styles, features, and benefits, and coach the team to build loyalty through customer participation in loyalty programs, including credit programs.
• Execute company direction on merchandising and operations, and manage payroll and budgets.
• Understand and analyze key performance indicators (KPIs) and identify behaviors that drive results.
• Lead and integrate an omnichannel experience, ensuring teams are trained on available tools.
• Reduce loss through consistent customer service, education, and operational controls.

Benefits

• Health benefits
• Mental health benefits
• 30% discount on Carter’s brands
• Referral bonuses
• Tuition-free GED or bachelor’s degree opportunities through the Advance You Program
• English as a second language learning through the Advance You Program
• Paid time off
• Paid holidays
• Parental leave
• Adoption assistance
• Charitable matching gifts
• Training and development programs
• Professional and personal development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED