Store Manager

Tractor Supply Company•Poway, CA

8d•Onsite

About The Position

The Manager Trainee learns the duties and develops the skills required for a Store Manager role. The position focuses on delivering a Legendary Customer Experience, building and developing the team, driving sales, managing inventory and profit, controlling expenses, and reducing and managing shrink. The trainee observes and learns store leadership, customer service, operational, merchandise, paperwork, inventory, budgeting, auditing, and team-member relations responsibilities. The role supports a welcoming and inclusive store environment, effective daily operations, safe working practices, and merchandise presentation that meets company standards. It also involves learning to address team-member and customer concerns, support sales events and district operational needs, and contribute to the communities served by the store.

Requirements

Must be at least 18 years of age.
Must possess a valid driver's license; a valid license is required when driving for company business.
Must be able to process information and merchandise through systems and a POS register system.
Must be able to read, write, and count accurately to complete documentation.
Must be able to access all areas of the store, including the selling floor, side lot, stock area, and register area.
Must be able to operate equipment needed to run a store, such as a dolly, hand truck, forklift, computer, and cash register.
Must be able to move and transfer merchandise generally weighing 0–50 pounds throughout the store.
Must be able to work varied hours, days, nights, and weekends as business dictates, including six days a week during peak spring and fall seasons.
Must work a minimum of 52 hours per week.
Must be able to stand and walk for extended periods, often up to four hours straight without a break.
Must travel to other store locations and company functions.

Nice To Haves

Retail experience and/or knowledge of farming, ranching, pets or equine, or welding is strongly preferred.
Supervisory experience is preferred.
A high school diploma is listed; a bachelor's degree in an agricultural science or business-related field is preferred.
Any suitable combination of education and experience will be considered.

Responsibilities

Learn to recruit, hire, develop, evaluate, discipline, and retain effective team members.
Deliver Legendary Customer Service using the GURA approach: greet customers, uncover their needs and wants, recommend product solutions, and ask to add value and appreciate the customer.
Foster a welcoming, inclusive environment and a sense of belonging for team members, customers, suppliers, and communities.
Schedule, organize, and plan daily team-member activities to support efficient store operations.
Lead team members in providing a shopping experience that differentiates the store from competitors.
Communicate company processes, policies, and directives, evaluate their effectiveness, and coordinate with district or regional managers to address problems.
Learn to create a desirable work environment through promotions, recognition, and empowerment.
Help resolve problems and conflicts involving team members and customers.
Learn sales and profit management and work toward top- and bottom-line results.
Promote a safe and productive work environment.
Manage daily merchandise flow, in-stock levels, inventory controls, merchandise resets, and presentation according to company standards.
Evaluate the competitive environment and work with Operations and Merchandising teams to support quality and performance.
Train on daily, weekly, and monthly paperwork, including invoices, schedules, product orders and returns, and purchase-order reports.
Train on sales forecasting, payroll analysis, and budget reviews.
Train on documenting team-member evaluations and corrective actions.
Train on periodic price changes and communicating inventory needs to buyers and distribution centers.
Learn to work with buyers, supply chain management, district managers, and distribution centers to resolve inventory problems.
Learn to coordinate and conduct special sales events and assist district managers and other store managers with district issues and operational needs.
Participate in community involvement.
Reinforce Tractor Supply Company's mission and values and help develop the store as an Employer of Choice.
Learn to address team-member issues and concerns, working with Human Resources when necessary, and assess and develop team members for advancement.
Train in budgeting, sales forecasting, and auditing store processes.