Store Manager

Safelite • Saint Paul, MN

8d

About The Position

The Store Manager leads all retail store operations, with a focus on quality and service to create a memorable customer experience. The role includes people leadership and coaching, cash and expense management, inventory control, loss prevention, safety, and store appearance. The manager oversees daily store activities and drives team performance toward company goals and key performance indicators while ensuring regulatory compliance and quality work.

Requirements

• Valid state-issued driver’s license.
• At least 3 years of leadership experience, with an innovative approach to incentivizing performance.
• 3–5 years of experience in retail or service center environments.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills, including the ability to influence, persuade, engage, and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Ability to lift and carry up to 35 lbs. for short periods, work at elevated heights, and remain on your feet for extended periods.

Nice To Haves

• High school diploma, GED, or equivalent, or 5–7 years of leadership/supervisory experience.
• Automotive experience.

Responsibilities

• Oversee daily store operations, including opening and closing procedures, work order management, CICO (Check-In, Check-Out) procedures, customer service, staffing and scheduling, inventory management, and cash handling.
• Drive team performance to meet or exceed KPIs and company goals, including Net Promoter Score, Time to Serve, job completion, customer conversion, and quality metrics.
• Ensure compliance with federal, state, and local regulations.
• Work with other field leaders to ensure every technician is SafeTech™ certified, and use training, retraining, and coaching to support quality installations and repairs.
• Guide and reinforce proper vehicle and equipment maintenance and required recordkeeping.
• Occasionally collaborate with marketing associates to ensure materials are displayed appropriately.
• Respond quickly to customer complaints and warranty issues to provide world-class service.
• Perform other duties as assigned.

Benefits

• Competitive weekly pay and bonus opportunities.
• 401(k) plan with company matching.
• Medical coverage plans.
• Paid time off programs.
• Company holidays.
• Paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed for success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED