Store Manager

Goodwill NYNJ•Woodbridge Township, NJ

9d•$67,000 - $67,000•Onsite

About The Position

Goodwill Greater New York and Northern New Jersey is seeking a Store Manager to lead a thrift retail store in Woodbridge, New Jersey. The manager leads the store team to drive sales growth, strengthen the Goodwill brand locally, deliver customer service that exceeds expectations, and cultivate high-performing teams. The role drives operational excellence through knowledge of Goodwill NYNJ standards and attention to detail, while building a learning-focused environment grounded in the organization’s mission. The Store Manager oversees sales performance, customer service, store operations, merchandising, and team management. They analyze business performance, establish and monitor sales goals, manage profitability and store assets, maintain product flow and presentation, and recruit, train, and develop employees. The schedule is based on business needs and requires open availability, including evenings, weekends, and holidays.

Requirements

High school diploma or equivalent required.
At least 5 years of experience in a retail store management position.
Proficiency in Microsoft Suite and ability to adapt to internal applications.
Strong verbal and written interpersonal and communication skills.
Ability to stand for long periods and push or pull up to 50 pounds.
Open availability and ability to work holidays; schedule is based on business needs and may include evenings and weekends.
Proven ability to drive and exceed individual and store results.
Ability to build lasting relationships with colleagues.
Ability to adapt to and engage with internal and external customers.
Ability to collaborate and work well within a team.
Ability to receive feedback and act when appropriate.
Accuracy and attention to detail.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Analyze sales reports and other data to assess business needs and develop strategies.
Set KPI goals, including ATV, UPT, and conversion, and hold the team accountable for achieving them.
Coach and motivate employees to meet goals and expectations, and develop their sales techniques and product knowledge.
Demonstrate sales leadership by actively participating on the selling floor.
Collaborate with the Regional/District Manager and Marketing to identify sales-driving marketing opportunities.
Coach the sales team to promote the Goodwill Rewards program and mission, educate customers, and build brand loyalty.
Ensure associates provide a high level of customer service, cultivate relationships with repeat customers, and resolve complaints respectfully and efficiently.
Manage store P&L, controllable expenses, and labor costs to ensure profitability.
Ensure cash-control procedures are followed, including bank deposits, safe funds, and petty cash.
Schedule adequate floor coverage and donation processing while staying within payroll budgets.
Protect store assets and inventory, and report loss-prevention concerns to the Regional/District Manager.
Oversee product assessment accuracy, boutique product selection, and pricing where applicable.
Ensure the stockroom efficiently processes donations and moves products to the sales floor.
Implement and maintain merchandising directives and effective merchandising strategies.
Partner with the warehouse and Market Manager to maintain appropriate assortment and inventory levels.
Identify and communicate product concerns in a timely manner.
Keep the selling floor neat, clean, organized, and aligned with the correct visual image.
Ensure windows, displays, fixtures, and other visual areas reflect current visual direction.
Recruit, train, and develop employees, filling positions in a timely manner with qualified candidates.
Assess employee proficiency and provide timely training and tools to meet expectations.
Evaluate employee performance, provide consistent feedback, develop bench strength, and plan for succession.
Resolve employee relations issues promptly and effectively, partnering with People & Culture when needed.