Store Manager

J.McLaughlin•Darien, CT

5d•$77,000 - $87,000

About The Position

J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York, with more than 150 retail locations. The company emphasizes classic clothing, personalized customer service, community relationships, and a culture of kindness. The Store Manager is responsible for leading the retail store, achieving business goals, and upholding company standards and culture. As a brand ambassador, the manager builds relationships with new and existing customers, drives sales, and creates a distinctive shopping experience. The Store Manager oversees all aspects of the business, including sales, customer service, visual merchandising, team development, staffing, and operations. The role involves motivating and developing the team, managing store performance and operations, and cultivating productive relationships with clients and community organizations. The manager works with the District Manager, Human Resources, store teams, and the Corporate Office to support business and employee needs.

Requirements

Three or more years of retail management experience preferred.
Bachelor’s degree or equivalent experience.
Strong management and leadership skills.
Strong analytical and problem-solving skills.
Team player with strong communication and interpersonal skills.
Proven record of achieving sales goals and accountability for results.
Positive and self-motivated.
Demonstrates accountability, reliability, and professionalism.
High energy and results driven.
Adapts positively to change.
Able to multitask while keeping the customer the top priority.
Able to work various shifts, including weekends and holidays.
Comfortable standing for long periods and able to lift up to 30 pounds.

Nice To Haves

Three or more years of retail management experience.

Responsibilities

Represent the brand and cultivate productive, profitable relationships with clients and communities.
Set clear goals and expectations, motivate the store team, and hold team members accountable for results.
Provide exemplary client service and foster a friendly, customer-centric retail environment.
Use business acumen to make effective business decisions and manage store operations efficiently and profitably.
Manage hiring, scheduling, training, merchandising, loss prevention, customer service, expenses, payroll, and inventory.
Create and maintain a culture of kindness focused on clients and the team.
Recruit and hire talent; train and develop team members in selling skills, product knowledge, and operations.
Conduct performance appraisals and provide in-the-moment coaching to maximize sales and motivate the team.
Develop and implement client outreach plans using clienteling tools.
Use the POS system effectively to provide service.
Partner with community organizations and charities to host store events and trunk shows.
Drive sales through product knowledge and appropriate recommendations to clients.
Monitor sales trends and implement plans to maximize store sales.
Communicate business needs to the District Manager and store teams; share practices and information with peers across markets.
Resolve customer questions, inquiries, and concerns in a timely manner.
Communicate and execute direction from Retail Operations and the Corporate Office.
Plan and prioritize workload while keeping the customer the top priority.
Merchandise the sales floor according to visual directives and standards to maximize sales.
Maintain a clean and organized store.
Partner with the District Manager and Human Resources on employee relations and performance issues in accordance with company policy.
Enforce company policies, procedures, and standards of professionalism, and lead by example with integrity.