DSW Store Manager

Designer Brands Inc.•Germantown, TN

14d

About The Position

The DSW Store Manager leads store operations and teams to deliver a strong, consistent customer experience and achieve business and financial goals. Reporting to the Market Leader, the manager develops store strategies aligned with company strategy, coaches associates and support leaders, monitors key performance indicators, and adjusts plans as business conditions change. The role oversees merchandise presentation and inventory, sales-floor standards, store maintenance, omnichannel services, labor planning, payroll, recruiting, and talent development. The manager also resolves customer and associate concerns, leads performance management, and ensures policies and procedures are followed. The position requires availability for nights, weekends, holidays, and shifts outside traditional business hours. It involves spending up to 100% of working time standing or walking, occasional-to-frequent lifting of up to 50 pounds, and frequent stooping, kneeling, crouching, or crawling.

Requirements

Minimum of 4 years of retail management experience.
High school graduate or equivalent.
Excellent customer service, professionalism, positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Ability to recruit, onboard, coach, develop, motivate, and drive results through others.
Ability to prioritize business functions that drive financial results.
Excellent verbal and written communication skills.
Ability to lead with tempo and hold the team accountable to time-bound expectations.
Ability to successfully lead an operationally sound business with little oversight.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional-to-frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college.

Responsibilities

Model, supervise, and coach associates and support leaders on behaviors that improve the in-store experience and achieve store goals and KPIs.
Develop and communicate store strategies aligned with company strategy; encourage innovation and solution-oriented thinking.
Deliver financial plans and monitor KPI performance weekly, monthly, and quarterly, adjusting plans as business needs change.
Recognize behaviors that support customer and business needs and resolve customer and associate feedback promptly.
Plan and direct merchandise movement in response to customer trends and recommend store-specific inventory needs to the Market Leader.
Oversee sales-floor standards, maintenance, store operations, and compliance with policies and procedures.
Create a talent strategy that meets business needs and build a diverse team.
Oversee inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Oversee in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Use Store Visit Assessments to identify opportunities and implement timely corrective action plans.
Manage associate timekeeping, scheduling, forecasting, labor adjustments, and payroll to meet labor deliverables.
Resolve associate and leadership relations matters, involving partners when appropriate.
Lead performance management, including development conversations, constructive feedback, accountability, and year-end reviews.
Recruit and onboard talent, fill open positions promptly, and develop learning and career-development strategies.
Facilitate store meetings as needed and perform other duties assigned by the Market Leader and/or Regional Director.