Store Manager - Kay Jewelers - South Hills Village Mall

KAY•Pittsburgh, PA

5d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that supports diversity and inclusion, lasting customer relationships, and a best-in-class customer experience. The Store Manager communicates performance expectations and corporate initiatives, coaches staff on brand representation and business goals, and demonstrates professionalism, integrity, and enthusiasm. The role ensures customers receive exceptional service through training, outreach, follow-up, and issue resolution. It also involves analyzing reports and store operations, identifying opportunities, developing plans to improve results, monitoring competitors, and collaborating with other Signet managers. The Store Manager selects, onboards, and develops talent; sets goals and monitors performance; maintains open communication; and supports a respectful, inclusive workplace. The role also ensures compliance with company policies, responds to management directives and requests, maintains the store’s cleanliness and presentation, and improves sales and profit margins through control of discounting, expenses, payroll, and repair departments. The schedule is based on store operating needs and includes opening and closing shifts, weekdays and weekends. Managers should aim for five days and 40 hours per week during non-peak periods; hours increase during peak selling periods. Regular scheduled attendance is an essential function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally through email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, work independently, set priorities, develop plans, and delegate effectively.
Ability to understand and explain detailed information.
Reliability and dependability.
Ability to communicate with and comprehend others; regularly stand, reach with hands and arms, and move between display cases to handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.

Nice To Haves

A minimum of 2 years of college is preferred.
Specialty retail or jewelry experience is preferred.
Diamond Council of America (DCA) certification is preferred.
Bilingual skills are a plus.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Communicate performance expectations, corporate initiatives, and business strategies to team members.
Coach and develop staff in brand representation, sales, customer service, operations, product knowledge, inventory control, and visual merchandising.
Ensure team members and the Store Manager deliver exceptional customer experiences through training, outreach, communication, follow-up, and customer issue resolution.
Attain company sales projections and quotas, and develop strategies to maximize personal and team sales potential.
Observe store operations, analyze reports, identify trends and root causes of problems, and develop plans to improve performance.
Monitor competitors’ marketing, merchandising, and payment programs and report relevant information to management.
Collaborate with Signet managers in the same mall or vicinity to support communication, shared objectives, and efficient use of resources.
Select, onboard, and develop talent; set actionable goals; monitor performance; and maintain open communication with team members and management.
Maintain accurate team member data in company system records to support eligible Total Rewards.
Establish a positive, professional, and inclusive work atmosphere in which team members, guests, and vendors are treated with respect.
Respond to management directives and requests relating to merchandise transfers, inventories, and information.
Maintain the neatness and cleanliness of the store and ensure compliance with company policies and practices.
Improve sales performance and profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule that supports store operating hours, sales requirements, customer traffic, store coverage, and time for coaching and training; include opening and closing shifts and weekday and weekend work.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.
Travel to training sessions and business meetings when required.