Store Manager - Desert Hills Premium Outlets

Mackage•Cabazon, CA

About The Position

The Store Manager is an integral part of Mackage’s brand image and store performance. The role leads sales and customer service, develops and motivates the store team, manages operational tasks, and oversees daily store operations. The Store Manager works with management and head-office partners to support a customer-focused environment and achieve strategic, operational, and leadership excellence.

Requirements

At least five years of experience in a fashion luxury retail environment is preferred.
At least three years of experience as a Store Manager.
Strong leadership, a results-oriented approach, and solid business acumen.
Excellent written and verbal communication skills.
A team-centric attitude and proactive mindset.
Strong selling, training, and customer service skills.
Ability to multitask, organize, and prioritize workload.
Knowledge of Microsoft Office Suite and POS operating systems.

Nice To Haves

Multilingual ability.

Responsibilities

Maximize store sales and KPIs to achieve sales targets.
Monitor the sales floor and zone coverage to drive sales and maintain a customer-focused environment.
Engage clients proactively using CRM and grow the clientele database.
Inspire and motivate the team to deliver strong performance and exceptional customer service.
Monitor, develop, and lead the team while fostering a positive environment of participation, cooperation, and collaboration.
Partner and collaborate effectively with management and head-office partners.
Recruit, hire, and develop candidates who can represent Mackage as brand ambassadors.
Manage reports, payroll, scheduling, and inventory tasks on time.
Model store policies and ensure they are followed and communicated.
Adapt to changing business demands and create action plans to address opportunities and support the customer experience.
Conduct weekly, monthly, and quarterly team performance evaluations and manage store turnover to support retention.
Provide training and development in product knowledge and the selling ceremony.
Maintain store standards and organization in the front and back of house.
Handle customer inquiries, concerns, and returns effectively.
Oversee daily operations, inventory levels, and loss-prevention practices.