Store Manager - Delaware, Hollister

Abercrombie & Fitch•Newark, DE

About The Position

The Store Manager leads a Hollister location and is accountable for staffing, training, developing, and retaining part-time and full-time staff, including supporting management career development. The role oversees store operations, hours management, Asset Protection, salesfloor and stockroom organization, and adherence to company standards and policies. The Store Manager focuses on creating a strong customer experience through customer engagement and brand presentation standards. The role also involves managing salesfloor, stockroom, inventory, replenishment, and OMNI Channel operations; guiding associates to deliver product knowledge and brand awareness; and using reporting to support business decisions. The Store Manager represents the brand and exemplifies company culture and values.

Requirements

At least 2 years of store management experience, or relevant supervisory experience in a customer-facing role.
Proven ability to drive business results in a fast-paced retail environment.
Excellent communication, leadership, and interpersonal skills.
Strong ability to build relationships and collaborate effectively.
Proven results in assessing and developing talent.
Strong critical-thinking and problem-solving skills.
High attention to detail, thoroughness, and accuracy while multitasking.
Self-motivated, with the ability to take initiative.
Strong customer focus and knowledge of current fashion trends.

Responsibilities

Oversee salesfloor and stockroom operations to ensure excellent customer service and seamless operations.
Coach staff in product knowledge and brand awareness to drive sales.
Ensure visual displays adhere to Brand and Corporate direction.
Recruit, hire, and train management and non-management associates.
Conduct staffing, scheduling, and payroll management.
Oversee inventory, replenishment, stockroom, and OMNI Channel operations.
Analyze reporting to inform decision making.
Protect store assets and oversee store maintenance.
Perform opening and closing routines.
Operate register and Point of Sale systems.
Represent the brand and exemplify company culture and values.
Staff, develop, and retain part-time and full-time employees, including supporting management career development.
Uphold company standards and policies and ensure customer engagement and brand presentation standards.